Customer Solutions Engineer

  • CENGN (Centre for Excellence in Next Generation Networks)
  • Ottawa, ON, Canada
  • Apr 26, 2018
Full time Customer Service Engineering

Job Description

Company Description and Working Environment:

Canada’s Centre of Excellence in Next Generation Networks (CENGN), is a consortium of large multinational companies, academic institutions, and research leaders that work with small and medium Canadian companies to accelerate the commercialization of next generation communications solutions. CENGN is a not-for-profit company funded by the Canadian Government’s Networks of Centres of Excellence (NCE) through the Centres of Excellence for Commercialization and Research (CECR) Program, as well as its industry members. The organization’s members include: Bell Canada, Cisco, EXFO, Huawei, Invest Ottawa, Juniper Networks, Mitel, Nokia, Ribbon Communications, Rogers, TELUS and Wind River. CENGN’s mission is to create a viable Canadian ecosystem that facilitates commercialization in the next generation of networks by providing validation services to Small and Medium Enterprises (SMEs), Industry, Academia, and Government.

CENGN’s internationally recognized multi-vendor infrastructure is built on open source as well as commercially available software and hardware. CENGN’s technology areas of focus are: Data Centre and Cloud Infrastructure, Internet of things (IoT), Network Function Virtualization (NFV), and Software Defined Networks (SDN), among others. The organization is at the leading edge in the development and deployment of wired and wireless technologies that are utilized by applications such as cloud, wireless 5G, autonomous vehicles, broadband Internet and cybersecurity.

We are located in the Kanata Research Park in Ottawa. The staff is comprised of senior leaders with significant experience in the ICT industry, and a broad mix of students and graduates including interns, co-ops, undergrads, masters, PhDs, and new graduates. 


What We offer: 

  • The chance to be part of the growth of a Canadian company passionate about providing opportunity for SME Canadian companies to succeed
  • The benefit of a small company in a modern setting where your ideas and opportunities for growth are nurtured and encouraged
  • The advantage of working with colleagues passionate about their individual contributions to CENGN
  • The gain of working with cutting edge and relevant technology
  • The opportunity to work in our state of the art physical and virtual multi-vendor, test, certification and validation platform which provides a unique environment to commercialize advanced products, applications and services 

For more information, visit


The Opportunity

We are seeking a highly skilled and motivated individual for the Centre of Excellence in Next Generation Networks (CENGN’s) Product Management team. Reporting to the VP of Program and Product Management, the candidate will be the external facing technical interface to the CENGN customer base, which includes CENGN Members, enterprises and service providers that consume CENGN services as well as Small Medium Enterprises whose products and services CENGN helps to commercialize. The Customer Solutions Engineer will be responsible for SME commercialization projects execution.  


Key Responsibilities: 

Due to the rapid evolution of the emerging network technologies for which CENGN is in the forefront, the Customer Solutions Engineer (CSE) is the bridge between CENGN’s services and their application in Small/ Medium Enterprise (SME) products. The CSE supports SMEs on how CENGN’s infrastructure can be leveraged to validate and scale their product/solution for commercialization purposes. The candidate will account for the following: 

  • Key interface between CENGN Engineering team and Business Development in order to formulate and provide technical support to the SME during commercialization projects
  • Serve as resource to SMEs in the areas of Mobile Network, Network Transport, Network Application, IoT, Security, NFV, SDN, Data Centre/Cloud
  • Define project scope based on SME’s application and system requirements
  • Develop project technical solution and communicate with SMEs
  • Support the Project Management team in the creation of documents clearly articulating project end to end solution architecture and requirements
  • Technical guidance and direction to junior staff and students for developing their expertise 


Key Competencies/Qualifications: 

Essential and Required

  • Ability to establish priorities and identify requirements at the onset
  • Experience working with customers building end to end solutions
  • Ability to follow industry trends and understand complex technical topics
  • Ability to effectively communicate to technical team, product management, business development, marketing and executives
  • Familiarity with Agile methodology
  • Proven experience with deployment of one or more of the following technologies: Mobile Network, Network Transport, IoT, Security, Cloud, NFV, SDN, Data Centre


  • Bachelor’s degree in Engineering or Computer Science or equivalent program


  • 5 years of experience in a technology company working in an environment involving advanced networking
  • 5 years of Industry experience in Engineering or related discipline 


  • English oral, reading and writing
  • French oral, reading and writing would be considered an asset 

Interested and qualified candidates are invited to forward their resume in confidence to CENGN by email to . Please use "Customer Solutions Engineer" as the subject line.

CENGN thanks all applicants for their interest, however, only those selected for an interview will be acknowledged. CENGN is an equal opportunity employer.