Customer Success Guru – Summer 2018 Co-op

  • Klipfolio
  • Ottawa, ON, Canada
  • Apr 25, 2018
Customer Service Design & UX Management / Project Management Sales Data & Analytics Software

Job Description

Reports to: Customer Loyalty Manager and Director of Growth

Works with: Customers, Support, Sales

Level: College or University student

We put our customers first. The Customer Success Guru personifies this principle. The ideal new team member is friendly, helpful, and knowledgeable; has a passion for technical problem-solving; and loves engaging with people.

To make an impact, they must be an energetic, empathetic problem solver who never shies away from a challenge. With a strong work ethic and positive attitude, they will hone their communication and analytical skills working with Klipfolio’s Customer Success team in the mission to help teams discover, monitor, share, and action the insights most meaningful to their business.

You personify the Klipfolio voice - helpful, friendly and knowledgeable. As a self-described data fanatic with a passion for technical problem-solving and engaging with customers, you’ll thrive in this role.

Working closely with your fellow Klipfolians, you’ll hone your analytical and creative talent while solving technical challenges that range from troubleshooting APIs you’ve never seen before, building Klips and connecting data.

Responsibilities:

  • Engage with current and prospective customers on live chat
  • Uncover customers’ pain points, and position Klipfolio as a solution (only where it fits!)
  • Triage inbound customer requests and action accordingly
  • Proactively identify customers in trouble, and help them succeed
  • Participate in new customer training calls and potential customer demo calls
  • Collaborate with all Klipfolio teams to solve problems and share customer experiences
  • Bring the energy! Pet the dogs. Wear headphones sometimes.

Skills:

  • Empathetic, friendly, approachable and patient
  • Masterful communicator and collaborative team player
  • Passionate about technology
  • Aptitude for learning new software
  • Great story teller
  • Natural problem solver with high attention to detail

You'll really grab our attention if:

  • You are in the process of completing a Business or STEM related degree
  • Experience with SaaS - BI or data visualization a plus!
  • Sales or Customer Support experience
  • World-class rubix cuber, yo-yo master, or juggling skills

If this sounds like the right opportunity for you, what are you waiting for?! We’re eager to hear from you.

Send your resume to careers@klipfolio.com. Ensure the subject line of your email contains "Customer Success Guru - Summer 2018 Co-op".

If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.