Reports to: Customer Success - Manager of Support Services
Works with: Customers, Support, Sales, UX, Product Management, QA, Development
Level: Junior to Intermediate
Work Hours: Monday to Friday 12:00PM to 8:00PM
You personify the Klipfolio voice - helpful, friendly and knowledgeable. As a self-described data fanatic with a passion for technical problem-solving and engaging with customers, you’ll thrive in this role.
Working closely with your fellow Klipfolians, you’ll apply your analytical and creative talent to solve complex challenges that range from troubleshooting APIs you’ve never seen before, building Klips, connecting data and teaching Klipfolio best practices.
We’re extremely proud of our Support team. Here’s a few examples of the love they received recently:
“Thanks for always coming to the rescue :-)”
“The support system @Klipfolio is AH-MAZING!”
“Thanks a lot. You guys rock. Everything I’ve seen so far about the product, your support, training is so awesome I want our product to take some lessons :) Well done!”
“We are very happy with the experience and I think you have an awesome customer service. It's good to know that you guys have my back! That's the kind of service we are aiming at here. Keep up the fine work!”
Nice to Have Skills:
Send your resume to firstname.lastname@example.org. Ensure the subject line of your email contains "Technical Support Guru".
If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.