Advanced Service Engineer

  • Mitel
  • Ottawa, ON, Canada
  • Mar 20, 2018
Engineering Management / Project Management Marketing Telecommunications Product Software Video

Job Description

Mitel Advanced Services include requirements consultation, solution engineering, system and database configuration, as well as a full set of pre-checks and tests before and after system power-up. Post-cutover monitoring will ensure a successful conclusion to the technology upgrade.

Job Duties

MiVoice Business Upgrades

The Advanced Services engineer will work with channel partners to migrate customer Mitel MiVoice Business systems forward to the latest release through the following steps: (1) identify existing systems and desired changes; (2) develop an end-to-end project plan; (3) staging, configuration, and testing; and (4) project execution. All steps will be completed offline in our migration lab to ensure minimal business disruption and allow customers to focus on their core business during the transition.

Mitel Mass Notification

The Advanced Services engineer will design and implement the Mitel Mass Notification product suite.

Contact Center Services

Mitel solution professionals will provide guidance on the engineering and best practices of a customer’s multimedia contact center solution, develop a solution design, and conduct the implementation. Customers will receive concrete, actionable recommendations on how to optimize their operations based on business goals; maximize investment; achieve a higher return on investment (ROI); and differentiate themselves from the competitors. Services are comprehensive, including everything from business process analysis and call flow design to performance engineering and disaster recovery.

Video Integration

The Advanced Services engineer will design and implement a video solution that maximizes collaboration, streamlines operations, and properly integrates into the customer’s network. This integration will include a network assessment, inoperability, and design and traffic engineering.

Business Continuity

Work with customers to design and implement a complete business continuity solution based on requirements. The resulting solution will use high availability and virtualization to establish optimum performance within an IT network or virtual environment.


Designed to ensure customers continue to maximize the business value from their communications infrastructure or Contact Center, the Advanced Services engineer offers an IP Communications Healthcheck and a Contact Center Healthcheck. Healthcheck provides detailed advice on optimization and development opportunities by providing strategic, operational, and technological information needed to make sound management decisions.

Location and Travel

  • Preferred location for this position is Ottawa, Canada. Some flexibility in location will be considered for highly qualified candidates.
  • It is expected that this position will have up to 5% travel within North America.
  • Work after hours and on weekends is necessary on occasion.


  • Degree/diploma in Engineering, Computer Science and/or Mathematics, preferred.
  • A minimum of 5 years of experience as an applications developer working with external customers and software integration.
  • Experience writing solutions requirements, design specifications, statements of work, project reports, and project plans.
  • Ability to understand technical documentation including system architecture diagrams, rework instructions, acceptance and test procedures, etc.
  • Ability to analyze and problem solve.
  • Prior telecom operations experience is a plus.

Mitel is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.