Tour Guide, Boutique & Tours (12-month term position)

  • Royal Canadian Mint
  • Ottawa, ON, Canada
  • Feb 08, 2018
Customer Service Human Resources Sales

Job Description

SUMMARY OF DUTIES: To provide operational support to ensure a seamless flow of the day to day work activities under supervision and within the policies and procedures established by the Royal Canadian Mint, while providing informative, friendly and entertaining tours to visitors and promoting the Royal Canadian Mint through the selling of its products.


Language Requirements:

Reading Writing Oral Interaction English B B C French B B C

This bilingual position must be staffed on an imperative basis.

Education and Previous Experience: College diploma and experience in a similar function.Ã Minimum 2 years experience as a tour guide and/or in a retail environment. Experience in customer service and sales experience is an asset.Ã

Knowledge: Knowledge of the Royal Canadian Mint, its products, its markets; of tour techniques and of computers; knowledge in the operation of cash registers and cash handling, inventory replenishing and control, and introduction techniques while greeting visitors.

Abilities and Skills: Ability to book and organize tours and determine priorities; to analyze visitors inquiries and complaints and find solutions; to assists handicapped people: to communicate with supervisors, colleagues and to deal with visitors in an efficient manner; to work under pressure and carry on repetitive tasks; to write clearly and concisely in both official languages; to effectively and efficiently use a computerized system; to work within a team.Ã Demonstrated initiative and judgment. Excellent interpersonal skills; selling and training techniques; above average public speaking skills; good organizational skills; good computer skills.

This opening is to be filled on a continuous operation and/or shift work.


If you qualify for the mandatory requirements, and if the above describes your abilities and interests, please forward your resumà à © and cover letter in confidence to:
Royal Canadian Mint, Human Resources,
320 Sussex Drive, Ottawa, Ontario, K1A 0G8
Fax : (613) 998-0272
e-mail :

While we appreciate all applications, only those selected for interview will be contacted.

The Royal Canadian Mint promotes equity in employment: As an equal opportunity employer, we welcome applications from women, aboriginal peoples, persons with disabilities and members of visible minorities.