Account Manager

  • Clearwater Clinical
  • Ottawa, ON, Canada
  • Feb 06, 2018
Full time Customer Service Management / Project Management

Job Description

SHOEBOX Audiometry, a division of Clearwater Clinical, is seeking an energetic team member for the full-time opportunity of Account Manager. The primary role would be engagement and development of long-term relationships with both new and existing customers. In addition, the Account Manager would be responsible for liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions, according to customer requirements.

Primary Responsibilities:

  • Operate as the point of contact for SHOEBOX Audiometry customers
  • Initiate progress and track SHOEBOX sales opportunities
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key accounts and sales metrics
  • Provide SHOEBOX product support and/or training when required
  • Other duties as assigned

Education / Qualifications:

  • 3+ years of account management in the medical/biotech industry or other relevant experience
  • Minimum Bachelor of Science degree or equivalent
  • Masters of Science degree or equivalent considered an asset
  • Experience in Audiology or healthcare considered an asset
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Experience in communicating/executing complex solutions based on customer needs
  • Proven ability to manage multiple projects at a time
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communications skills
  • Commitment to continuing professional development including optimal communication, conflict resolution, market segment differentiation, and effective training techniques

We invite enthusiastic and qualified applicants to submit their resume by email to: jobs@clearwaterclinical.com. Please include “Account Manager” in the subject line.

We thank all applicants; however, only those selected for an interview will be contacted.

(Clearwater Clinical/SHOEBOX Audiometry has an accommodation process in place and provides accommodations for applicants with disabilities.  If you have specific ergonomic needs or require other accommodation because of a disability or a medical need, please contact Clearwater at 613-728-6666 to discuss arrangements.)