Junior Specialist, Users Community and Technical Support

  • Kwilt Inc
  • Feb 03, 2018
Full time Customer Service Information Technology Mobile Software Support

Job Description

Junior Specialist, Users Community and Technical Support

Kwilt is a technology startup at the intersection of IoT, mobile photo ecosystem and private cloud technologies.   Check us out at www.kwiltshoebox.com .  The Kwilt Shoebox has recently launched at CES and has received very positive media coverage. See what people are saying.

As the company ramps up production of the Kwilt Shoebox we are looking for a Users Community and Technical Support Junior Specialist. 

Responsibilities include:

  • Monitor our online stores including Amazon, Indiegogo Marketplace and others and respond to inquiries,comments etc.
  • Actively monitor and stimulate our users community.
  • Create and update tips and tricks.
  • Monitor industry blogs and other online forums and participate on behalf of Kwilt.
  • Respond to product and technical support inquiries from customers and press.
  • Manage email distribution lists and accounts, both internal and external
  • Perform QA on the product releases
  • Demo the product online and in person at various venues
  • Work with other team members on technical, marketing and users community related projects

Essential Experience and Qualifications

As the successful candidate, you bring enthusiasm and integrity to the role with appropriate technical customer support experience. You are a futuristic thinker and thrive on staying current with technology trends.  You understand how people will want to use technology tomorrow – not just today. 

Education, Skills and Abilities

Computer or Wireless related technical college degree, 1 to 2 years of work experience in related field.

Compensation

Kwilt offers a competitive compensation package comprised of base salary, bonuses and equity. 

Kwilt appreciates all those who take the time to apply, but will only contact those candidates that we deem best qualified for this position.  Resumes are kept on file for a minimum of six months for any future opportunities.