Field Applications Engineer, Japan (Full time permanent position)

  • Pleora Technologies Inc
  • Ottawa, ON, Canada
  • Jan 13, 2018
Full time Engineering Health Care Management / Project Management Marketing Sales Product Software Video Gaming

Job Description

Global manufacturers rely on Pleora’s real-time video products, standards knowledge, and systems expertise in mission-critical imaging products for the industrial automation, medical, and military markets. Our products help system and imaging device manufacturers bring new offerings to market quickly, while reducing risk and lowering costs.

About the job: To help support Pleora’s business growth in Tokyo, Japan, we are searching for a dynamic Field Applications Engineer to be based in either Tokyo or Osaka, Japan. This individual will provide technical engineering support during pre-and-post sales phases, through engagement with camera and image device designers, system integrators, end-users, and distributors, as well as our internal sales & marketing, product management and engineering teams. Solving complex problems on a daily basis, you will work with the sales team to target key and emerging accounts for Pleora’s growth opportunities in Asia. You have the capacity to suggest new technology and provide different design approaches that make for top-selling products. You will be provided the opportunity to travel, work with engineers on leading- edge designs, and close design and product contracts. Other duties may be assigned as required.

Main Responsibilities:

  • Be the point of contact with customers for the integration of Pleora solutions within their systems
  • Provide technical explanations to potential customers, with the ability to communicate the products unique technical selling points as part of our pre-sales activities
  • Provide technical solutions and communications to customers when support is requested as part of post-sales initiatives
  • Isolate, reproduce, and resolve customer technical support issues
  • Investigate system-level interactions between Pleora products and customer environments (PC
  • Hardware, OS, LAN, cameras, etc.)
  • Create and maintain knowledge base articles and application notes, review technical publications
  • Coordinate feedback from pre-released product field trials and perform product validation to ensure specific customer requirements are met
  • Internally disseminate technical feedback on products, such as feature requests, competitive information and details on technical support issues
  • Ability to travel within Japan -approximately a 25% basis- including quarterly visits to Pleora
  • Headquarters in Canada

Required Skills & Competencies:

  • Demonstrated strong analytical and problem solving skills
  • Expert troubleshooting and root cause analysis skills
  • Ability to establish potential alternate solutions and various test setups
  • Ability to take initiative and drive for results
  • Ability to work in teams and collaborate effectively with people in different functions
  • Demonstrated ability to build strong, influential customer relationships
  • Ability to work effectively in an interrupt-driven, fast-paced environment, using tact and diplomacy when dealing with global customers
  • Strong written and verbal communication skills; ability to explain complex system behaviours to those not intimately familiar with the product
  • Ability to draw out the key issues from customers, distil the details into focused summaries and communicate information to the appropriate individual
  • Ability to work independently and make technical decisions when necessary due to the unavailability support from headquarters as a result of the time zone difference
  • Expert in some of the following:
    • Software development – C, C++, scripting languages, in Windows and/or Linux
    • Low-level configuration of PC system internals including drivers
    • Embedded software/firmware (FPGA, DSP, etc.)
    • Hardware development
    • Setting up and troubleshooting small IP networks
    • Understanding and application of network standards, i.e. IEEE 802.3, RFC 768, etc.
    • Video streaming/compression technologies

Required Experience & Education:

  • Minimum 5 years of related experience
  • Degree in Computer Science, Systems or Electrical Engineering, or related field; or a combination of education and related industry experience
  • Fluency in English and Japanese required, both written and oral
  • Working knowledge of Chinese and Korean considered an asset
  • Experience in working with North American and European based companies

To Apply:

This job is located in Tokyo, Japan. If you have the experience we are looking for, please forward your resume in a Word or PDF attachment to the attention of quoting the job title in the subject header. We thank all applicants for their interest. However, only candidates being considered for an interview will be contacted.