Training Specialist and Product Evangelist

  • Klipfolio
  • Ottawa, ON, Canada
  • Jan 10, 2018
Customer Service Management / Project Management Marketing R&D Startup Data & Analytics Product

Job Description

Reports to: Chief Customer Success Officer

Works with: Customers, Partners, Customer Success, R&D, Marketing, Product Management - ok, pretty much everyone - it’s an important role!

Level: Senior

We’re looking for an experienced trainer who has the technical chops to master our product and convey complex concepts in a clear and meaningful manner. Introvert or extravert - we don’t care, as long as you have a gift for engaging with customers and helping them fall in love with our product. Your career is highlighted with a history of building and delivering gorgeous training programs for all levels of expertise.


  • Develop and implement the customer education strategy
  • Be the face and voice of Klipfolio’s customer education and learning
  • Design and develop training materials using a variety of mediums including: webinars, videos, self guided courses
  • Lead the customer education mission - drive it, push it, pull it, evangelize it!
  • Deliver training to customers ranging from beginner to expert levels

Required Skills:

  • You personify the Klipfolio voice - helpful, friendly and knowledgeable
  • Hands-on full life-cycle training experience: ability to design, deliver and evaluate technical training with the highest of standards
  • Expertise working with tools like Excel and building data visualizations
  • Ability to adapt on the fly
  • You’ll earn an extra gold star for BI product and industry experience
  • Startup experience a major plus - not the sweatshop stuff, rather, a sense of urgency, accountability and a can-do attitude
  • Exceptional oral and written communication skills
  • Formal education or equivalent experience in a technical discipline

Send your resume to Ensure the subject line of your email contains "Training Specialist and Product Evangelist ".

If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.