Training Specialist and Product Evangelist

  • Klipfolio
  • Ottawa, ON, Canada
  • Jan 10, 2018
Customer Service Management / Project Management Marketing R&D Startup Data & Analytics Product

Job Description

Reports to: Chief Customer Success Officer

Works with: Customers, Partners, Customer Success, R&D, Marketing, Product Management - ok, pretty much everyone - it’s an important role!

Level: Senior

We’re looking for an experienced trainer who has the technical chops to master our product and convey complex concepts in a clear and meaningful manner. Introvert or extravert - we don’t care, as long as you have a gift for engaging with customers and helping them fall in love with our product. Your career is highlighted with a history of building and delivering gorgeous training programs for all levels of expertise.

Responsibilities:

  • Develop and implement the customer education strategy
  • Be the face and voice of Klipfolio’s customer education and learning
  • Design and develop training materials using a variety of mediums including: webinars, videos, self guided courses
  • Lead the customer education mission - drive it, push it, pull it, evangelize it!
  • Deliver training to customers ranging from beginner to expert levels

Required Skills:

  • You personify the Klipfolio voice - helpful, friendly and knowledgeable
  • Hands-on full life-cycle training experience: ability to design, deliver and evaluate technical training with the highest of standards
  • Expertise working with tools like Excel and building data visualizations
  • Ability to adapt on the fly
  • You’ll earn an extra gold star for BI product and industry experience
  • Startup experience a major plus - not the sweatshop stuff, rather, a sense of urgency, accountability and a can-do attitude
  • Exceptional oral and written communication skills
  • Formal education or equivalent experience in a technical discipline

Send your resume to careers@klipfolio.com. Ensure the subject line of your email contains "Training Specialist and Product Evangelist ".

If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.