Versature is disrupting the Canadian telecom industry with cloud-based business communication solutions. Trusted by clients and partners across the country, Versature is an award winning company that has raised the bar with superior, cost-effective technology, and exceptional Canadian-based support. Founded in 2003, Versature has a rapidly growing cloud-hosted business VoIP subscriber base and a strong partner network from coast to coast. The company is growing, we have an amazing corporate culture, and when it comes to our approach to customer success… well, let’s just say it’s extreme. What you haven’t heard is that we are looking for a new Customer Success Manager!
Versature’s team of Customer Success Specialists build, maintain, and grow strategic relationships with customers. This role requires a consultative and holistic approach to the customer lifecycle. This includes providing guidance and leadership through the onboarding process when needed, proactively identifying opportunities that provide additional value for our customers over time, early identification and resolution of at-risk customers, and as a result renewing contracts when appropriate. Our Customer Success team owns the ultimate success of their customers and strive to provide an exceptional client experience with every interaction, focusing on:
As the primary advocate for customers, you will also work closely with marketing, sales, product, support and engineering teams to ensure that customer feedback is being incorporated into business, product, and development decisions, thus ensuring greater overall product adoption and driving greater business value and satisfaction.
This is a full-time, in-office position.
Versature welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.