Position: 1st & 2nd Line Support Engineer
Position Type: Permanent
Salary range: $28,000 - $38,000 depending on role & experience
Legend Recreation Software, Inc. is a leading provider of recreation management software in Canada and the UK. We offer a fantastic package, career progression and an opportunity to travel Canada and the UK.
1st & 2nd Line Support Engineers are responsible for providing first line support to all customers end-users and systems, as appropriate, based on each associated customer SLA. Support is provided for Legendâs full range of products and services on a customer-by-customer basis depending on a customerâs take up of same. Staff are to deliver the service to meet Legendâs SLA and provide a superior level of service in accordance with the ITIL framework Legend has adopted.
Candidates must demonstrate good skills in the following areas:
This role is service desk based. The hours are a variable shift pattern covering the hours of 6am to 10pm on weekdays and 8am to 8pm on weekends
Apply to: email@example.com
Legend is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Legend via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Legend. No fee will be paid in the event the candidate is hired by Legend as a result of the referral or through other means.