Kinaxis

11 job(s) at Kinaxis

Kinaxis Ottawa, ON, Canada
Jun 19, 2017
Full time
Kinaxis® is a leading edge software company located in Ottawa, Canada. Our RapidResponse® on demand software enables manufacturers and brand owners to drive supply chain management (SCM) and sales and operations planning (S&OP) from a single system. Some of our preeminent customers include Cisco, Sikorsky, Qualcomm, and Alcatel-Lucent to name just a few. For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/. If you are looking to make a difference, enjoy challenging work, and want to contribute to next-generation features of world class technology, then Kinaxis is the place for you! With the stability of an established company, combined with the passion and innovation of a start-up, Kinaxis is a GREAT place to work. Our success and growth means we are expanding. We are currently looking for: Next Generation Query Engine Developer The Data Server team puts the Rapid into RapidResponse®. This is especially relevant in today’s world of big data. But ever-increasing volumes of data involve more than just size. Speed is an equally important aspect of big data – the speed at which data is generated, selected, stored, and retrieved. The Query Engine is responsible for selecting and moving that data to where it can be visualized, analyzed, and updated in RapidResponse. Effectively harnessing today’s multi-core CPUs is a key aspect of delivering scalable, high-performance query results. So we continue to improve the proprietary in-memory database and query engine – fast, efficient, able to handle large amounts of data, and optimized to outperform numerous ERP systems on the market. These are exciting times for our team as we are working on the next generation architecture for the Data Server, and we are growing our team to achieve our goals faster.  What you’ll do     Shape features of the next generation architecture for greater scalability     Balance complexity, execution time, and memory footprint to deliver performant solutions     Design algorithms and data structures that minimize memory footprint and perform efficiently     Enable smooth continuous operations of the Data Server in a multi-threading environment     Advance your knowledge and application of C++  to optimize the code to achieve the above goals     Collaborate closely with your Agile team members and other Stakeholders Technologies We Use     C++ for core development     C# for some infrastructure and testing     Visual Studio, JIRA, Confluence, Git     Sophisticated internal testing and automation tools to validate correctness and performance     Virtual and cloud infrastructure for development, support and testing     Ridiculously powerful workstations for development (quad-core, 64GB RAM, SSDs, dual monitors) Things You Should Have     C++ experience in building and optimizing mission-critical components and stand-alone software systems     Experience working in multi-threaded environment on Windows     Ability to create and communicate high level designs, then implement them with attention to details     Understanding of what’s going on “behind the scenes” at the RAM and system level, and from a concurrency perspective, for algorithms you write     Drive to find best solutions – via innovation, collaboration, and/or use of existing proven to work frameworks/ algorithms/patterns     Good communication and teaming skills     A desire for your work to make a difference in the world Experience That Would Definitely Help          Creating and manipulating large amounts of data with performance and efficiency as a primary concern     Implementing query grammars, parsers, compilers, optimized data structures/algorithms, abstract-syntax-trees, etc.     Choosing and using C++ STL containers and algorithms, based on their specific strengths and best/worst case performance characteristics,     Selecting, applying, and refactoring to Design Patterns     Background in, or understanding of, supply chain management    If you are looking for an opportunity to make a real difference, work in a very positive collaborative environment, and be part of our success – let’s talk.
Kinaxis Ottawa, ON, Canada
Jun 19, 2017
Full time
Kinaxis® is a leading edge software company located in Ottawa, Canada. Our RapidResponse® on demand software enables manufacturers and brand owners to drive supply chain management (SCM) and sales and operations planning (S&OP) from a single system. Some of our preeminent customers include Cisco, Samsung, Ford, Qualcomm, and Alcatel-Lucent to name just a few. For more information, visit the Kinaxis web site at     www.kinaxis.com      or the company’s blog at      http://blog.kinaxis.com/     . If you are looking to make a difference, enjoy challenging work, and want to contribute to next-generation world class technology, then Kinaxis is the place for you! With the stability of an established company, combined with the passion and innovation of a start-up, Kinaxis is a GREAT place to work. Our success and growth means we are expanding. We are currently looking for: Junior Data Server  The Data Server team puts the Rapid into RapidResponse®. This is especially relevant in today’s world of big data. But ever-increasing volumes of data involve more than just size. Speed is an equally important aspect of big data – the speed at which data is generated, selected, stored, and retrieved. The Query Engine is responsible for selecting and moving that data to where it can be visualized, analyzed, and updated in RapidResponse. Effectively harnessing today’s multi-core CPUs is a key aspect of delivering scalable, high-performance query results. So we continue to improve the proprietary in-memory database and query engine – fast, efficient, able to handle large amounts of data, and optimized to outperform numerous ERP systems on the market. These are exciting times for our team as we are working on the next generation architecture for the Data Server, and we are growing our team to achieve our goals faster. What you’ll do -  Shape     features of the next generation architecture for greater scalability -     Balance  complexity, execution time, and memory footprint to deliver performant solutions -  Design  algorithms and data structures that minimize memory footprint and perform efficiently -  Enable  smooth continuous operations of the Data Server in a multi-threading environment -  Advance  your knowledge and application of C++  to optimize the code to achieve the above goals -  Collaborate  closely with your Agile team members and other Stakeholders Technologies We Use -     C++ for core development -     C# for some infrastructure and testing -     Visual Studio, JIRA, Confluence, Git -     Sophisticated internal testing and automation tools to validate correctness and performance -     Virtual and cloud infrastructure for development, support and testing -     Ridiculously powerful workstations for development (quad-core, 64GB RAM, SSDs, dual monitors) Things You Should Have -     Experience writing efficient C++ for optimal memory/CPU usage -     Experience working in multi-threaded environment on Windows -     Ability to create and communicate high level designs, then implement them with attention to details -     Understanding of what’s going on “behind the scenes” at the RAM and system level for algorithms you write -     Drive to find best solutions – via innovation, collaboration, and/or use of existing proven to work frameworks/ algorithms/patterns -     Good communication and teaming skills -     A desire for your work to make a difference in the world Things That Would Definitely Help -     Experience using C++ STL containers and algorithms -     Experience with Design Patterns -     Background in, or understanding of, supply chain management If you are looking for an opportunity to make a real difference, work in a very positive collaborative environment, and be part of our success – let’s talk.
Kinaxis Ottawa, ON, Canada
Jun 19, 2017
Full time
Kinaxis® is a leading edge software company located in Ottawa, Canada. Our RapidResponse® on demand software enables manufacturers and brand owners to drive supply chain management (SCM) and sales and operations planning (S&OP) from a single system. Some of our preeminent customers include Cisco, Samsung, Ford, Qualcomm, and Alcatel-Lucent to name just a few. For more information, visit the Kinaxis web site at   www.kinaxis.com  or the company’s blog at   http://blog.kinaxis.com/ . If you are looking to make a difference, enjoy challenging work, and want to contribute to next-generation world class technology, then Kinaxis is the place for you! With the stability of an established company, combined with the passion and innovation of a start-up, Kinaxis is a GREAT place Junior Analytics Developer (Permanent) Analytics Developers at Kinaxis create algorithms to optimize supply chains. Ever wonder how the hundreds of parts in your new smart phone come together from different suppliers all over the world? Kinaxis solves problem like that every day. Our customers have terabytes of data that needs to be analyzed for the largest supply chains imaginable. Our algorithms move the global economy-- in seconds, not hours, or days. It’s Big Data with an impact; Data Science on the front lines. What You’ll Do Support senior analytics developers in feature development and defect resolution Investigate problems using debuggers, internal tools, and an eye for detail Build your experience with production C++ code applied to business problems Collaborate closely with your agile team members and other stakeholders Technologies We Use C++ for core development, with a little C# and R State of the art in-memory analytics technology Visual Studio, JIRA, Confluence, Git Sophisticated internal testing tools to validate correctness and performance Virtual and cloud infrastructure for development, support and testing Things You Should Have A love of data and algorithms, and the desire to apply them in the real world Background in C++ or other object oriented languages Ability to soak up knowledge and improve your skillset every day The commitment to help every member of your team perform better Post-secondary degree in Computer Science, Math, Engineering or Science Things That Would Definitely Help Knowledge of basic computer science data structures and algorithms Co-op, intern or full time experience as a software developer Experience using agile processes (Scrum, Kanban etc.) If you want to be part a team that supports you, motivates you, improves constantly, and makes a difference, let’s talk.
Kinaxis Ottawa, ON, Canada
Jun 19, 2017
Full time
Kinaxis® is a leading edge software company located in Ottawa, Canada. Our RapidResponse® on demand software enables manufacturers and brand owners to drive supply chain management (SCM) and sales and operations planning (S&OP) from a single system. Some of our preeminent customers include Cisco, Samsung, Ford, Qualcomm, and Alcatel-Lucent to name just a few. For more information, visit the Kinaxis web site at  www.kinaxis.com  or the company’s blog at  http://blog.kinaxis.com/ . If you are looking to make a difference, enjoy challenging work, and want to contribute to next-generation world class technology, then Kinaxis is the place for you! With the stability of an established company, combined with the passion and innovation of a start-up, Kinaxis is a GREAT place to work. Our success and growth means we are expanding. We are currently looking for: Facilities Coordinator Under the direction of the Facilities Manager, the Facilities Coordinator assists in monitoring the efficiency of all technical operations of the commercial building.  Responds to service desk requests and executes a variety of in-house building related maintenance activities.  Assist with financial activities, operational vendor oversight, purchasing of material, equipment & supplies, occupancy services, mail and reception desk.  Also able to provide administrative support to the team What You’ll Do: Review daily service desk requests and make minor repairs, changes or adjustments as required Responsible for monitoring, ordering, distribution and inventory of all office supplies for all Kinaxis departments. Responsible to keep the kitchen areas organized as well as ensuring adequate levels of supplies for hot beverages and proper maintenance of equipment Assist with the coordination of office moves and assist staff in setting up workstations Coordinate and monitor the recycling program and makes recommendations on improving Kinaxis green approach to its physical environment. Coordinate and oversee all office copy machine repairs and maintenance, postage machine maintenance, repair, and postage supply, etc…) Assist with any and all housekeeping issues as assigned by supervisor, cleaning of fridge and kitchen areas Serve as main facilities contact when Facilities Manager is absent. Check and tidy boardrooms, wipe down TV’s, tables &  whiteboards Order & replenish all washroom supplies, hand paper towels, toiletries (5th floor) , common area hand sanitizers Escort vendors, service personnel, contractors etc. Act as first point of contact for after hour calls Sit in Health & Safety Committee Meetings Participate in the Building Emergency Organization (BEO) Assist with programming security access, passes and schedules Report deficiencies and recommend areas for improvement to management. Prioritize work assignments by analyzing scope, importance, and deadlines Demonstrate continuous efforts to improve operations, decreased turnaround times, streamlined work processes, and worked cooperatively and jointly to provide quality seamless customer service. Other duties as required   Things You Should Have Post-secondary certification in a related field and at least three years of job-related work experience, or an equivalent combination of education and experience Possess strong knowledge of contracting and procurement of facility related services Must have a good understanding of building operations including heating and ventilation, air conditioning, plumbing, electrical and fire and life safety systems Provide a wide range of services to allow the convenience of dealing with a single level Point of Contact for all maintenance and construction needs Completion of or actively working towards a facilities management certification would be considered an asset Ability to prioritize workload, work independently using initiative and judgment, adapt to changing priorities, manage multiple tasks, demonstrate attention to detail in a fast paced environment Strong organizational, written and oral communications skills Strong knowledge of MS Office (Word, Excel, Access)   If you want to be part of a team that challenges you, moves fast, improves constantly, and makes a difference, let’s talk.
Kinaxis Ottawa, ON, Canada
Jun 19, 2017
Full time
Kinaxis® is a leading edge software company located in Ottawa, Canada. Our RapidResponse® on demand software enables manufacturers and brand owners to drive supply chain management (SCM) and sales and operations planning (S&OP) from a single system. Some of our preeminent customers include Cisco, Samsung, Ford, Qualcomm, and Alcatel-Lucent to name just a few. For more information, visit the Kinaxis web site at   www.kinaxis.com   or the company’s blog at   http://blog.kinaxis.com/  . If you are looking to make a difference, enjoy challenging work, and want to contribute to next-generation world class technology, then Kinaxis is the place for you! With the stability of an established company, combined with the passion and innovation of a start-up, Kinaxis is a GREAT place Machine Learning   Developer Machine Learning developers at Kinaxis bring together the world of research with real world data. Ever wonder how the hundreds of parts in your new smart phone come together from different suppliers all over the world? Kinaxis solves problem like that every day. Our customers have terabytes of data that needs to be analyzed for the largest supply chains imaginable. Our algorithms move the global economy-- in seconds, not hours, or days. It’s Big Data with an impact; Data Science on the front lines. What You’ll Do Apply machine learning algorithms to develop intelligent supply chains Collaborate closely with your agile team members and other stakeholders Transform research problems into real world business solutions Shape the future direction of Kinaxis as we revolutionize supply chains with machine learning Technologies We Use Python, R and other data science oriented languages Web services Cloud computing platforms Things You Should Have 4+ years’ experience in applying machine learning with non-trivial data sets The commitment to help every member of your team perform better Post-secondary degree in Computer Science (or related) Things That Would Definitely Help Academic training in machine learning algorithms and theory Experience with ML platforms and languages including Spark ML, Hadoop, AWS or Azure Machine Learning, scikit-learn, Pandas, R, SQL Background in, or understanding of, supply chain management   If you want to be part a team that supports you, motivates you, improves constantly, and makes a difference, let’s talk.
Kinaxis Ottawa, ON, Canada
Jun 19, 2017
Full time
Kinaxis® is a leading edge software company located in Ottawa, Canada. Our RapidResponse® on demand software enables manufacturers and brand owners to drive supply chain management (SCM) and sales and operations planning (S&OP) from a single system. Some of our preeminent customers include Cisco, Samsung, Ford, Qualcomm, and Alcatel-Lucent to name just a few. For more information, visit the Kinaxis web site at        www.kinaxis.com       or the company’s blog at        http://blog.kinaxis.com/      . If you are looking to make a difference, enjoy challenging work, and want to contribute to next-generation world class technology, then Kinaxis is the place for you! With the stability of an established company, combined with the passion and innovation of a start-up, Kinaxis is a GREAT place to work. Our success and growth means we are expanding. We are currently looking for: Analytics Developer Analytics Developers at Kinaxis create algorithms to optimize supply chains. Ever wonder how the hundreds of parts in your new smart phone come together from different suppliers all over the world? Kinaxis solves problem like that every day. Our customers have terabytes of data that needs to be analyzed for the largest supply chains imaginable. Our algorithms move the global economy-- in seconds, not hours, or days. It’s Big Data with an impact; Data Science on the front lines. Our team is based out of our head office in Ottawa but we will consider candidates located anywhere within Canada. We offer relocation assistance or a possibility of working remotely.  What You’ll Do Design      algorithms to solve business problems Balance     complexity, execution time and memory footprint to deliver performant solutions Collaborate       closely with your agile team members and other stakeholders Connect     with our global consulting team to solve customer issues and gather new requirements Shape     the future direction of Kinaxis as we move into new markets Technologies We Use C++ for core development, with a little C# and R State of the art in-memory analytics technology Visual Studio, JIRA, Confluence, Git Sophisticated internal testing tools to validate correctness and performance Virtual and cloud infrastructure for development, support and testing Things You Should Have A love of data and algorithms, and the desire to apply them in the real world Solid background in C++,  including object oriented design Ability to design high performance code that does in seconds what others do in hours The commitment to help every member of your team perform better Post-secondary degree in Computer Science (or related) Things That Would Definitely Help Experience in: Analytics or iterative algorithms Optimization algorithms or statistical packages Background in, or understanding of, supply chain management If you want to be part a team that supports you, motivates you, improves constantly, and makes a difference, let’s talk.
Kinaxis Ottawa, ON, Canada
Jun 19, 2017
Full time
Kinaxis® is a leading edge software company located in Ottawa, Canada. Our RapidResponse® on demand software enables manufacturers and brand owners to drive supply chain management (SCM) and sales and operations planning (S&OP) from a single system. Some of our preeminent customers include Cisco, Samsung, Ford, Qualcomm, and Alcatel-Lucent to name just a few. For more information, visit the Kinaxis web site at     www.kinaxis.com      or the company’s blog at      http://blog.kinaxis.com/     . If you are looking to make a difference, enjoy challenging work, and want to contribute to next-generation world class technology, then Kinaxis is the place for you! With the stability of an established company, combined with the passion and innovation of a start-up, Kinaxis is a GREAT place to work. Our success and growth means we are expanding. We are currently looking for: Data Server Developer The Data Server team puts the Rapid into RapidResponse®. This is especially relevant in today’s world of big data. But ever-increasing volumes of data involve more than just size. Speed is an equally important aspect of big data – the speed at which data is generated, selected, stored, and retrieved. The Query Engine is responsible for selecting and moving that data to where it can be visualized, analyzed, and updated in RapidResponse. Effectively harnessing today’s multi-core CPUs is a key aspect of delivering scalable, high-performance query results. So we continue to improve the proprietary in-memory database and query engine – fast, efficient, able to handle large amounts of data, and optimized to outperform numerous ERP systems on the market. These are exciting times for our team as we are working on the next generation architecture for the Data Server, and we are growing our team to achieve our goals faster. Our team is based out of our head office in Ottawa but we will consider candidates located anywhere within Canada. We offer relocation assistance or a possibility of working remotely.  What you’ll do -  Shape     features of the next generation architecture for greater scalability -     Balance  complexity, execution time, and memory footprint to deliver performant solutions -  Design  algorithms and data structures that minimize memory footprint and perform efficiently -  Enable  smooth continuous operations of the Data Server in a multi-threading environment -  Advance  your knowledge and application of C++  to optimize the code to achieve the above goals -  Collaborate  closely with your Agile team members and other Stakeholders Technologies We Use -     C++ for core development -     C# for some infrastructure and testing -     Visual Studio, JIRA, Confluence, Git -     Sophisticated internal testing and automation tools to validate correctness and performance -     Virtual and cloud infrastructure for development, support and testing -     Ridiculously powerful workstations for development (quad-core, 64GB RAM, SSDs, dual monitors) Things You Should Have -     Experience writing efficient C++ for optimal memory/CPU usage -     Experience working in multi-threaded environment on Windows -     Ability to create and communicate high level designs, then implement them with attention to details -     Understanding of what’s going on “behind the scenes” at the RAM and system level for algorithms you write -     Drive to find best solutions – via innovation, collaboration, and/or use of existing proven to work frameworks/ algorithms/patterns -     Good communication and teaming skills -     A desire for your work to make a difference in the world Things That Would Definitely Help -     Experience using C++ STL containers and algorithms -     Experience with Design Patterns -     Background in, or understanding of, supply chain management If you are looking for an opportunity to make a real difference, work in a very positive collaborative environment, and be part of our success – let’s talk.
Kinaxis Ottawa, ON, Canada
Jun 19, 2017
Full time
Kinaxis® is a leading edge software company located in Ottawa, Canada. Our RapidResponse® on demand software enables manufacturers and brand owners to drive supply chain management (SCM) and sales and operations planning (S&OP) from a single system. Some of our preeminent customers include Cisco, Samsung, Ford, Qualcomm, and Alcatel-Lucent to name just a few. For more information, visit the Kinaxis web site at   www.kinaxis.com   or the company’s blog at   http://blog.kinaxis.com/  . If you are looking to make a difference, enjoy challenging work, and want to contribute to next-generation world class technology, then Kinaxis is the place for you! With the stability of an established company, combined with the passion and innovation of a start-up, Kinaxis is a GREAT place. DevOps Software Developer As a member of Development Operations team, you will focus your skills on designing, implementing, documenting, and supporting data center automation, log ingestion, processing and analysis framework, continuous integration tools and scripts for our RapidResponse™ product. What You’ll Do You will help to transform our company software build and deployment process, scale log collection infrastructure, and get your hands on distributed systems, work with cluster of servers in private and public cloud services such as AWS or Azure, utilize the cloud compute power. Design and implement Kinaxis data center automation framework (Docker, Docker Swarm, Kubernetes, Mesosphere, Puppet/Chef, PowerShell). Support and improve RapidResponse™ log ingestion, processing and analysis framework (Elasticsearch & Kibana). Things You Should Have Education in software development Experience with Linux and/or Windows Server 2016 Containers/Docker/Docker Swarm/Kubernetes/Mesosphere Experience in Java/Groovy/PowerShell Strong analytical, teamwork and interpersonal skills Ability to adaptable to changing priorities and flexibility Things That Would Definitely Help Experience with CI tools such as Jenkins Experience with Elasticsearch & Kibana   If you want to be part of a team that challenges you, moves fast, improves constantly, and makes a difference, let’s talk.
Kinaxis Ottawa, ON, Canada
Jun 19, 2017
Full time
Kinaxis® is a leading edge software company located in Ottawa, Canada. Our RapidResponse® on-demand software enables manufacturers and brand owners to drive supply chain management (SCM) and sales and operations planning (S&OP) from a single system. Some of our preeminent customers include Cisco, Sikorsky, Qualcomm, and Alcatel-Lucent. For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at  http://blog.kinaxis.com/ . Our world-class product comes in two flavours – a responsive web application built with the latest technologies and a powerful and sophisticated Java application.  It runs on laptops, tablets and phones. If you’re looking to make a difference, enjoy challenging work, and want to contribute to next-generation features of world class technology, then Kinaxis is the place for you! With the stability of an established company, combined with the passion and innovation of a start-up, Kinaxis is a GREAT place to work. Our success and growth means we are expanding. We are currently looking for: Intermediate or Senior Web and Mobile Developer What You’ll Do: You’ll be working in our development team to Architect and develop powerful new features (like enhancing collaboration between our users, visualizing complex data and relationships) Ensure ever-increasing quality through enhanced testability and automation Enhance the robustness, performance and scalability of our product Help select from the latest technologies and techniques and apply them to development environment to evolve our product and keep our code and practices current Grow the skills of our team by sharing your considerable knowledge, skills and experience Solve problems.  This can include customer problems (i.e. code defects), process problems, development environment problems, etc. Participate in envisioning the future of our software and development process and articulating the steps to achieve it Drive the evolution of planning to continuously deliver powerful, beautiful and high-quality software If you’re looking to do your best work, join a talented team and work on an innovative product, this is the right opportunity for you! Key Functions: Develop stunning user interfaces and powerful features Ensure high code quality through techniques like test-driven development and automated tests    Work closely and collaboratively with our development team and with our User Experience, Product Verification and DevOps teams to deliver product Participate in Agile/Scrum processes and ceremonies Required Skills: Post-secondary degree in Computer Science or similar 5+ years of experience in software development Proven experience with Mobile, Web or hybrid application development Outstanding skills with HTML5, JavaScript, CSS3 Experience learning and applying at least two JavaScript frameworks Working knowledge of Java and/or C# HTTP, SOAP, AJAX and REST web services Full-stack development experience Solid knowledge of object oriented programming, design patterns, refactoring strategies Outstanding problem-solving and analytical skills Excellent verbal and communication skills Excellent team-work and collaboration skills Strong self-learning skills Strong ability to share knowledge and mentor more junior developers Self-starter with strong initiative and results orientation Proven record of staying abreast of the latest web and mobile technologies A sense of fun and the willingness to laugh often! Highly Desired Skills and Knowledge: Strong user interface design, layout and implementation skills.  An eye for excellence in user interfaces Knowledge of libraries such as Angular / AngularJS, React, RxJS, D3 Familiarity with Angular Material Design Knowledge of TypeScript and Sass Strong experience with automated test frameworks (e.g. NUnit, VSTest, JUnit, Jasmine) Familiarity with NodeJS / NPM Strong knowledge of Git Broad knowledge of the latest user interface technologies Knowledge of code coverage measurement tools
Kinaxis Ottawa, ON, Canada
Jun 19, 2017
Full time
Kinaxis® is a leading edge software company located in Ottawa, Canada. Our RapidResponse® on demand software enables manufacturers and brand owners to drive supply chain management (SCM) and sales and operations planning (S&OP) from a single system. Some of our preeminent customers include Cisco, Sikorsky, Qualcomm, and Alcatel-Lucent to name just a few. For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/. If you are looking to make a difference, enjoy challenging work, and want to contribute to next-generation features of world class technology, then Kinaxis is the place for you! With the stability of an established company, combined with the passion and innovation of a start-up, Kinaxis is a GREAT place to work. Our success and growth means we are expanding. We are currently looking for: Infrastructure Architect As a member of our Information Systems team, you will help drive our future technology roadmap for not only our IT infrastructure but our SaaS offering as well. The successful candidate should have the ability to research, design and implement hardware and software solutions. You will also contribute to day to day operations. Your role will focus on assuring the reliability and availability of all the infrastructure components. Your exemplary communication skills will help socialize designs and architecture to Kinaxis and vendors. The position may require after-hours and weekend work. What You’ll Do Act as technical prime and project manager for all infrastructure related projects. Responsible for overall infrastructure design specifically related to security, performance, supportability and availability. Attend and act as a technical authority in meetings with R&D, Product Management and other groups in regards to our SaaS infrastructure. Provide guidance to such teams as necessary in developing and enhancing our product offerings. Develop infrastructure and data center roadmaps. Track new initiatives against the roadmap. Work with the Operations team on build, handover and acceptance of new infrastructure. Provide third tier support on issues to provide a solution; problem management. Provide, publish and maintain, build and run books for all infrastructure. Create and publish standard operating procedures (SoP) for Operations. Research new technologies and determine applicability and feasibility to the environment within the scope of the roadmap. Work with IT Service Delivery to ensure current technologies are up to supportable standards and within the appropriate SLAs. Development and publishing of performance and capacity metrics for new services, and analysis of existing services. Conduct analysis and planning of systems infrastructure to address the capacity needs of the business. Responsible for managing vendors that provide infrastructure services and ensure they are meeting the agreed upon service level agreements and required metrics. Work with vendors and integrators in the design and build of new infrastructure, including managing any outsourcing initiatives in that regard. Support the operations of IT infrastructure under strict change control and documentation processes. Provide timely status updates to Infrastructure management Handle IT infrastructure outages with proper and timely communications when necessary. Follow proper Incident and Problem Management procedures. Participate in the IT Emergency Response team and IT Steering committee. Adhere to all security and confidentiality requirements for this position, and as requested by our customers. Things You Should Have BS or BA in Computer Science, Information Systems, or demonstrated equivalent experience. 10+ years’ experience managing medium infrastructure environments. 8+ years’ experience in using, supporting and designing MS Active Directory architectures. 7+ years’ experience in using, supporting and designing networks, and using network vendor technologies such as Cisco, F5, Dell, HP. 7+ years’ experience in building and maintaining VMware ESX environments including vCenter, DRS and HA on enterprise class servers. 7+ years’ experience in designing and implementing Storage Area Networks. 5+ years’ experience in using and maintaining Windows or RedHat/CentOS Linux in a corporate environment. At least 2 years of Dev Ops experience Proven technical leadership skills. Demonstrated ability in staying abreast of technical developments in the industry and aligning them with strategic business goals. Strong knowledge of database technologies and cloud IaaS technologies (e.g. AWS/Azure). Must have proven experience in designing and implementing SaaS infrastructure. Must have proven experience in leading large infrastructure projects and migrations (>$1M). Must have strong presentation and written communication skills. Successful candidate must be able to fulfill all security and confidentiality thresholds for this position (e.g. SOC2, CGRP, etc.). If you want to be part a team that challenges you, moves fast, improves constantly, and makes a difference, let’s talk.
Kinaxis Ottawa, ON, Canada
Jun 19, 2017
Full time
Kinaxis® is a leading edge software company located in Ottawa, Canada. Our RapidResponse® on demand software enables manufacturers and brand owners to drive supply chain management (SCM) and sales and operations planning (S&OP) from a single system. Some of our preeminent customers include Cisco, Samsung, Ford, Qualcomm, and Alcatel-Lucent to name just a few. For more information, visit the Kinaxis web site at  www.kinaxis.com  or the company’s blog at  http://blog.kinaxis.com/ . If you are looking to make a difference, enjoy challenging work, and want to contribute to next-generation world class technology, then Kinaxis is the place for you! With the stability of an established company, combined with the passion and innovation of a start-up, Kinaxis is a GREAT place to work. Our success and growth means we are expanding. We are currently looking for: Vice President, Customer Support As part of the Customer Value and Success organization, the Vice President, Customer Support will lead a global team providing best-in-class support for Kinaxis’ cloud-based applications. The VP, Customer Support will lead core support functions, upgrades and migration strategy and execution, and renewals. This is an exciting opportunity to elevate and modernize our customer experience, build a team with deep expertise, and create scale and efficiency. As part of the end to end customer value journey, this organization plays a key role in driving continued customer value assurance for our customers. What You’ll Do: Provide strong leadership and direction for the global customer support team, creating a unified sense of mission and purpose to drive elevated customer value. Ensure Kinaxis’ customer support, upgrade and renewal practices, meet or exceed those of the world’s best SaaS companies. Build a Knowledge Centered Support model, with new tools and technology that drive scale, self-service support, and increased channels into support. Implement a robust analytics program, to measure customer satisfaction and quality metrics and build a communication plan to raise visibility and accountability. Add to organizational structure, implementing Tier 3 support/escalation team, operations, automation and additional headcount as required to scale. Build a premium support model, take this program to market, and drive it’s success. Create a pro-active support model, by understanding how other companies are using analytics to predict customer escalations and issues, reducing cases and churn. Coordinate required coverage and support activities in a 24x7x365 environment. Proactively gather customer feedback and channel throughout Kinaxis as appropriate. Operate the Customer Support annual budgets. Partner cross-functionally to resolve cases quickly, escalating into R&D and other organizations as required to achieve a fast turn-around for the customer. Build an upgrade and migrations strategy and execution plan that enables customers to launch the latest versions of RapidResponse with ease. Drive Continued Customer Value in order to achieve high renewal rates. About the Ideal Candidate: As the ideal candidate, you are a respected professional who works with ease at both strategic and operational levels, and excels in an environment that values innovation and strategic thinking.  A natural leader, you frequently display initiative and a bias to action. You have a track record of promoting excellence and collaboration in a high-paced culture. Things You Should Have: In addition to a post-secondary diploma or degree in a related discipline, qualified candidates will possess: Minimum 10-15 years progressive experience in customer support and/or success, in an enterprise or Saas software setting; Proven experience in leadership, strategy, operations, metrics-driven focus, change management, organizational structure and budget responsibility; Experience in managing customer operations globally, navigating and communicating with customers to achieve a shared win; Examples of driving high customer value / satisfaction and success through quality customer support; A proven track record of implementing operational and developmental related process, structure and best practices that enable growth.  Ideal candidates will have done so in a customer support-intensive environment; Experience building and leading cross-disciplinary support teams; strong track record with progressive levels of strategic leadership; Ability and experience working with senior management and external stakeholders; Able and willing to travel across North America, Europe and Asia as required; Experience in Supply Chain an asset. Core Competencies: A natural customer service orientation; Proven leadership ability, with the ability to set and manage priorities; Ability to articulate ideas to both technical and non-technical audiences; Excellent communication and teamwork skills; A results orientation with strong attention to detail; Initiative and responsiveness, self-motivation and self-direction; Superior analytical, evaluative and problem solving skills; A performance coaching style and the ability to motivate others; Ability to align business strategy with long-term technology vision; Flexibility/adaptability and a comfort with a fast-paced environment; Strong presentation skills; and Ability to work under pressure and meet tight deadlines.