Klipfolio

Klipfolio is an online dashboard platform for building powerful real-time business dashboards for your team or your clients.

Klipfolio Ottawa, ON, Canada
May 15, 2018
Are you ready to join one of Canada’s fastest growing companies ? Reports to: Director of Marketing Level: Intermediate to Senior Location: Our new office is located right in the middle of downtown Ottawa, Canada at the World Exchange Plaza. Description: We are seeking a data-driven marketer to focus on the user journey from trial to happy customer. The Digital Marketing Activation Manager is someone who can blend technical know how with great story telling. You will be responsible for understanding what activities will increase our customer velocity using inbound marketing tactics such as email, in-app messages, customer voice, video, content, and more. In short, you are part CRO, part growth hacker and part content writer that drives activation experiments with the goal to improve qualified trials into successful customers. So if you are passionate about working with a talented team in a high-paced work environment, we would like to hear from you. Who We Are Klipfolio is a fast growing early stage SaaS company with a proven product and an ambitious vision. Since our Series B funding of $12M in Jan 2017, we now have 10,000+ clients, spanning over 80 countries. Imagine a world where every team has real-time access to the metrics they need to continually improve and optimize their business each and every day. Imagine no more because at Klipfolio we have developed a real-time cloud based dashboard solution for teams who want to continuously monitor the health of their business. Our Perks Great Health Benefits Employee Stock Option Plan Competitive Salaries 3 Weeks Vacation Flexible Work Hours $500/Year Fitness Benefit Free Snacks and Drinks Pet Friendly Active Social Committee Parental Leave Christmas - New Years Shut-down On-site Bike Clinic Who are you? Are you someone who is... Passionate about marketing, growth, data and technology Focused on delivering results while building the Klipfolio brand globally Ability to extract meaning and suggest action items from data, not just report metrics Excellent communications skills when working with teammates who may be either data-driven or more qualitative Humble and committed to always improving our impact by thinking like a customer The right Digital Marketing Activation Manager will be able to provide us with the following skills: Conduct buyer journey research, and help our team optimize our website, marketing touchpoints, and onboarding approaches accordingly Optimize the lead-to-customer conversion rates and increase funnel marketing efficiencies including true trial rates Analyze and interpret what behaviors and patterns make customers successful and more likely to be retained by the company. Create the strategy for nurturing our trials through a mix of helpful content and other calls-to-action Create and implement new projects and creative ideas that help improve customer conversion rates Seek out problems and experiment with the best approach to solve them and how they can then be implemented Preferred skills and experience: Bachelor Degree in Business or Communications or equivalent work experience Exceptional analytical skills and experience with reporting and data analysis Technically capable but with excellent communications skills, along with the desire to improve processes Manage technical aspects of key marketing systems (marketing automation, CRM, data services, and trial management processes across those systems) A natural curiosity and skepticism, helping lead you to experiments and tests in the name of improvement Skip to the head of the line, if you have these additional skills: Worked with Pendo and Marketo Klipfolio is a product-led SaaS startup that strongly believes the most productive developers must have the full backing of the company. We ensure that all our developers have the most modern workstations and provide a modest budget for all developers to customize their workstations so that they have the best working environment. Send your resume to careers@klipfolio.com. Ensure the subject line of your email contains "Digital Marketing Activation Manager". If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.
Klipfolio Ottawa, ON, Canada
May 11, 2018
Full time
Reports to: CXO Manages: UX Team Works with: Software Development and Product Management Level: Senior We’re looking for a full-time UX Manager to help shape, nurture, and grow the UX team in a fast-paced, growth stage SaaS company. Reporting to the CXO, the UX Manager will help the company craft delightful experiences for users by empowering a talented team of researchers and designers with the tools, training, and support they need to rock their projects. Our new UX Manager must be a natural leader; empathetic, inquisitive, communicative, and have a positive outcome-oriented viewpoint. Additionally, the manager we seek should be organized, flexible, transparent, and able to connect the dots before others even realize they’re there. When duty calls, the manager can step in and get into the nitty gritty; unblocking key decisions, driving process, and filling gaps in deliverables. Our mission is simple; help teams in small and mid-sized organizations stay in control of the health and performance of their business by monitoring the data they need to make quick, informed decisions. If you’re ready to help us get there, this could be the right opportunity for you. Responsibilities: Lead a team of 6 talented resources and orchestrate team expansion Coach, nurture, and guide resources to grow personally and professionally Evangelize and educate on good design practices and methodology to deepen the integration of design into product strategy and execution Foster and promote a strong user experience culture within the team and throughout the company Facilitate decision-making for project teams around the intersection of user experience, business interests, and technical matters Set and manage budget for tools, training, and team support Reinforce connection between purpose, vision, and mission and everyday tasks Identify gaps in execution of mission, connect the dots between projects, and get hands dirty when required Help create and maintain a positive, supportive, and inspiring environment Help the team establish personal brands, set objectives, and measure results Requirements: A successful history of team management, ideally in a smaller company Expertise and experience in crafting great product UX Gifted storyteller Energized by the unknown; asks questions, seeks answers, and always learning Results-driven approach to addressing challenges Deep expertise in one of the following UX-related disciplines: research, information architecture, content strategy, interaction design, usability testing, writing, visual design, or UX strategist Sense of humour Bonus: Background in product design for consumers or enterprise Experience with BI, mobile, AI, or social products Send your resume to careers@klipfolio.com. Ensure the subject line of your email contains "UX Manager". If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.
Klipfolio Ottawa, ON, Canada
May 11, 2018
Reports to: CXO Works with: UX Designers, Developers, Researchers, Product Management Level: Junior to Intermediate Creating delightful experiences for users is at the very heart of our company’s DNA. No joke - the founders are both designers. Before we even wrote the first line of code we agonized over our UIs and the delivery of value to our customers. And we continue to do it every day. We’re looking for a “T-shaped” UX Designer. Sounds painful, no? Here’s what we mean - we need a talented and skilled UX generalist who can not only move a project forward from start to finish, but who also has deep understanding and experience with Visual Design. Our mission is simple; help teams in small and mid-sized organizations stay in control of the health and performance of their business by monitoring the data they need to make quick, informed decisions. If you’re ready to help us get there, this could be the right opportunity for you. Responsibilities: Create - from concept through iteration to production - beautiful and engaging user interfaces with strong graphic and motion components that reflect and positively extend the Klipfolio brand to our products. Work with marketing to develop, refine, translate, and communicate the Klipfolio visual identity as a visual language for our application UIs. Contribute to the expansion and evolution of the Klipfolio UI Style Guide and Design System. Use established information design principles to build incredible dashboards for customers and internal projects. Collaborate with interaction designers to add value to their screen layouts, flows, patterns, motion, and other interactive elements. Do fun odd jobs for other departments that add visual design value. Requirements: Solid aptitude for the following UX sub disciplines outside of visual design: interaction design; motion design; information architecture; content; and prototyping. Fluency in modern best practices for visual design and exceptional familiarity with visual design trends for the web. Solid understanding and interest in HTML, CSS, responsive design, and UI frameworks. Exceptionally strong aesthetic sensibility. Experience designing for multiple contexts such as mobile, desktop, tablet and TV. Self-motivated and detail-oriented. Proficiency with Photoshop, Illustrator, or other relevant visual design tools. Solid communication skills and the ability to articulate the rationale for design decisions. 1+ year practical experience with web or mobile visual design. CSS/HTML/JS skills are an asset. Experience with design guides and design systems/frameworks an asset. Send your resume to careers@klipfolio.com. Ensure the subject line of your email contains "Visual Designer". If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.
Klipfolio Ottawa, ON, Canada
May 11, 2018
Reports to: CXO Works with: UX Designers, Developers, Researchers, Product Management Level: Junior to Intermediate Creating delightful experiences for users is at the very heart of our company’s DNA. No joke - the founders are both designers. Before we even wrote the first line of code we agonized over our UIs and the delivery of value to our customers. And we continue to do it every day. We’re looking for a “T-shaped” UX Designer. Sounds painful, no? Here’s what we mean - we need a talented and skilled UX generalist who can not only move a project forward from start to finish, but who also has deep understanding and experience with Interaction Design. Our mission is simple; help teams in small and mid-sized organizations stay in control of the health and performance of their business by monitoring the data they need to make quick, informed decisions. If you’re ready to help us get there, this could be the right opportunity for you. Responsibilities: Synthesize a deep understanding of users (their jobs, tasks, pains, and aspirational outcomes) and business and development needs to ideate on new solutions and opportunities. Communicate new interfaces---from flows and pattern implementations to novel, complex interactions---via sketches, wireframes, mockups, prototypes, and specifications to create mediums for feedback and testing. Collaborate with designers, researchers, developers, product managers, writers, marketers and others to design, challenge, iterate, and optimize your work. Work closely with visual designers to collectively enhance the aesthetic value and brand alignment of your interfaces. Requirements: 2+ years practical experience with web-based interaction design. Solid aptitude for the following UX sub disciplines outside of interaction design: visual design; usability; information architecture; content; research; and prototyping. Fluency in modern best practices for interaction design and exceptional familiarity with design patterns for the web and mobile. Solid understanding of the concepts behind HTML, CSS, and UI frameworks. Self-motivated and detail-oriented. Proficiency with Photoshop and Illustrator or other relevant wireframing/prototyping tools. The ability to articulate the rationale for design decisions. Strong aesthetic sensibility and appreciation of good visual design. Understanding of the design process and ability to showcase relevant experience. Send your resume to careers@klipfolio.com. Ensure the subject line of your email contains "Interaction Designer". If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.
Klipfolio Ottawa, ON, Canada
May 11, 2018
Reports to: CXO Works with: Customers, Product Management, Designers Level: Junior to Intermediate At Klipfolio, data is part of our DNA. We believe that people can can make better decisions when they have better information to guide them. And we’re no exception; our entire team needs deep and accurate insights into our users to make the best choices possible. That’s where you come in. We’re looking for a UX Researcher; someone who is comfortable with both qualitative and quantitative methods and is a lifelong learner that will develop the skills needed for the projects at hand. Our mission is simple: make monitoring the health of our customers’ businesses with Klipfolio fast, easy, and fun. If you’re ready to help us help our customers, this could be the right opportunity for you. Responsibilities: Interview prospects, customers, partners, domain experts, and stakeholders Create and maintain profiles and personas Define and refine user journeys and key stories Identify, coordinate, collect, analyze, and monitor quantitative and qualitative data from system usage, behavioral studies, surveys, A/B tests, and other queries Plan, coordinate, and conduct usability testing and evaluations (from simple prototypes to production code) Communicate and evangelize research findings and prioritize recommendations Coordinate 3rd-party research and data collection Identify new opportunities for UX improvements in other aspects of Klipfolio business Skills: Fluency in modern best practices for data collection, usability testing, interviewing, and performance monitoring Comfortable with both qualitative and quantitative research. Knowledgeable about when and why to use each and how to blend them Strong communication skills and the ability to articulate the rationale for recommendations Able to create order out of chaos Basic aptitude for the following UX sub-disciplines outside of UX research is an asset: information architecture, front end development, interaction design, information design, content design, UX advocacy, etc. 1+ years experience in UX Send your resume to careers@klipfolio.com. Ensure the subject line of your email contains "UX Researcher". If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.
Klipfolio Ottawa, ON, Canada
May 03, 2018
Reports to: Director, Professional Services & Support Works with: Customers, Support, Sales, UX, Product Management, QA, Development Level: Entry level to Intermediate You excel at providing timely, accurate and first-rate technical support. Of course you do! You’re a Klipfolio Ninja. Working closely with your fellow Klipfolians, you will apply your analytical and creative talent to the development of unique dashboards used by our customers to manage their businesses. Responsibilities: Work closely with customers to understand their requirements and develop dashboard solutions Provide estimates and schedules for professional service projects Build dashboards, visualizations and data connections using the Klipfolio Dashboard application Train customers to use Klipfolio and help them maximize their experience with the product Work with the sales team to engage prospective customers and on-board new customers Assist the support team in responding to customer issues as required Provide ongoing monitoring and support for managed dashboards. Rquired Skills: Strong customer interaction and requirements analysis skills Strong technical skills, including knowledge of web APIs (REST) Experience with CSS, HTML, JavaScript, SQL, scripting languages such as Python Ability to use functions to develop complex formulas for data visualizations Aptitude for learning new software Strong oral and written communication skills Problem-solving proficiency with a very strong attention to detail Experience working with SaaS or cloud-based software tools Background working with or defining key performance indicators or dashboards is a plus Experience working with Klipfolio or other BI or dashboarding applications is a plus. A STEM background and/or education in Computer Science, Analytics, Business and Technology If this sounds like the right opportunity for you, what are you waiting for?! We’re eager to hear from you. Send your resume to careers@klipfolio.com. Ensure the subject line of your email contains "Professional Services Ninja". If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.
Klipfolio Ottawa, ON, Canada
May 01, 2018
Reports to: Director, Professional Services & Support Works with: Customers, Support, Sales, UX, Product Management, QA, Development Level: Entry level to Intermediate You excel at providing timely, accurate and first-rate technical support. Of course you do! You’re a Klipfolio Ninja. Working closely with your fellow Klipfolians, you will apply your analytical and creative talent to the development of unique dashboards used by our customers to manage their businesses. Responsibilities: Work closely with customers to understand their requirements and develop dashboard solutions Provide estimates and schedules for professional service projects Build dashboards, visualizations and data connections using the Klipfolio Dashboard application Train customers to use Klipfolio and help them maximize their experience with the product Work with the sales team to engage prospective customers and on-board new customers Assist the support team in responding to customer issues as required Provide ongoing monitoring and support for managed dashboards. Rquired Skills: Strong customer interaction and requirements analysis skills Strong technical skills, including knowledge of web APIs (REST) Experience with CSS, HTML, JavaScript, SQL, scripting languages such as Python Ability to use functions to develop complex formulas for data visualizations Aptitude for learning new software Strong oral and written communication skills Problem-solving proficiency with a very strong attention to detail Experience working with SaaS or cloud-based software tools Background working with or defining key performance indicators or dashboards is a plus Experience working with Klipfolio or other BI or dashboarding applications is a plus. A STEM background and/or education in Computer Science, Analytics, Business and Technology If this sounds like the right opportunity for you, what are you waiting for?! We’re eager to hear from you. Send your resume to careers@klipfolio.com. Ensure the subject line of your email contains "Professional Services Ninja". If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.
Klipfolio Ottawa, ON, Canada
Apr 25, 2018
Reports to: Customer Loyalty Manager and Director of Growth Works with: Customers, Support, Sales Level: College or University student We put our customers first. The Customer Success Guru personifies this principle. The ideal new team member is friendly, helpful, and knowledgeable; has a passion for technical problem-solving; and loves engaging with people. To make an impact, they must be an energetic, empathetic problem solver who never shies away from a challenge. With a strong work ethic and positive attitude, they will hone their communication and analytical skills working with Klipfolio’s Customer Success team in the mission to help teams discover, monitor, share, and action the insights most meaningful to their business. You personify the Klipfolio voice - helpful, friendly and knowledgeable. As a self-described data fanatic with a passion for technical problem-solving and engaging with customers, you’ll thrive in this role. Working closely with your fellow Klipfolians, you’ll hone your analytical and creative talent while solving technical challenges that range from troubleshooting APIs you’ve never seen before, building Klips and connecting data. Responsibilities: Engage with current and prospective customers on live chat Uncover customers’ pain points, and position Klipfolio as a solution (only where it fits!) Triage inbound customer requests and action accordingly Proactively identify customers in trouble, and help them succeed Participate in new customer training calls and potential customer demo calls Collaborate with all Klipfolio teams to solve problems and share customer experiences Bring the energy! Pet the dogs. Wear headphones sometimes. Skills: Empathetic, friendly, approachable and patient Masterful communicator and collaborative team player Passionate about technology Aptitude for learning new software Great story teller Natural problem solver with high attention to detail You'll really grab our attention if: You are in the process of completing a Business or STEM related degree Experience with SaaS - BI or data visualization a plus! Sales or Customer Support experience World-class rubix cuber, yo-yo master, or juggling skills If this sounds like the right opportunity for you, what are you waiting for?! We’re eager to hear from you. Send your resume to careers@klipfolio.com. Ensure the subject line of your email contains "Customer Success Guru - Summer 2018 Co-op". If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.
Klipfolio Ottawa, ON, Canada
Apr 25, 2018
Reports to: CEO Works with: Marketing, Sales, Product Management, Development, Biz Ops Level: Intermediate - 5+ years of relevant experience Klipfolio depends on a broad and deep ecosystem of technology partnerships and integrations, and we pride ourselves at having connectors into the most important data sources and apps small and mid-sized businesses use every day. We are seeking a Business Development Lead to help forge new relationships with strategic application partners and maximize the value of our current integrations for both our customers and our partners. Key Responsibilities: Identify and build new strategic partnerships that drive customer value, customer acquisition and deliver win-win opportunities Understand market movements, threats and opportunities facing our ecosystem partners For each of our strategic partners, develop a deep understanding of their target market, go-to-market and pricing models, goals, and gaps Seek co-marketing with partners for thought leadership, lead generation, and revenue opportunities Leverage our network of partners to cross-connect them with each other to build a stronger and more resilient Klipfolio ecosystem Identify early access opportunities where we can showcase new partner functionality within Klipfolio Working with cross functional teams within Klipfolio to develop and grow the ecosystem Develop a process framework to scale and automate the maintenance and high level of quality of our integrations. Required Skills: Ability to model long term value of strategic partnerships in order to prioritize investment Excellent industry presence and the ability to communicate effectively and engage with both technical leadership and business executives Solid understanding of SaaS metrics and general business KPIs Sound business judgment with the ability to “think big” and navigate potential opportunities with thoughtful recommendations and action plans Ability to thrive in a fast-paced, fluid, and collaborative environment Ability to communicate clearly and influence leadership on new, innovative technology trends and markets, and recommend high-potential investments Very strong technical aptitude At least 5 years of demonstrated Business Development success, ideally in start-up and scale up SaaS company University Degree in Business or Management You work with a sense of urgency and get results Send your resume to careers@klipfolio.com. Ensure the subject line of your email contains "Business Development Lead". If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.
Klipfolio Ottawa, ON, Canada
Apr 25, 2018
Reports to: Customer Success - Manager of Support Services Works with: Customers, Support, Sales Level: You’re Curious Neophyte with Technical Aptitude You are ready for a challenge! You personify the Klipfolio voice - helpful, friendly and knowledgeable. With a passion for technical problem-solving and engaging with people, you’ll thrive in this role. Working closely with your fellow Klipfolians, you’ll apply your analytical and creative talent to solve complex challenges that range from troubleshooting APIs, building Klips, connecting data and teaching Klipfolio best practices. Responsibilities: Work closely with customers to understand their technical problem via email and live chat - don’t worry, you’ll have guidance and mentorship from the team! Help customers connect to third party web applications using APIs Help build dashboards and visualizations Help customers understand their data Train customers to use Klipfolio and help them maximize their experience with the product Test new product features being developed Skills: Customer oriented, friendly and approachable Strong customer interaction and requirements analysis skills Strong technical skills, including knowledge of web APIs (REST) Ability to use functions to develop complex formulas for data visualizations Aptitude for learning new software Very strong oral and written communication skills Problem-solving proficiency with a very strong attention to detail Experience working with SaaS or cloud-based software tools You'll really grab our attention if: If you have experience using Klipfolio or another BI or dashboarding application You are in the process of completing a STEM degree in Computer Science, Analytics, Business and Technology You can code using CSS, JS and HTML If this sounds like the right opportunity for you, what are you waiting for?! We’re eager to hear from you. Send your resume to careers@klipfolio.com. Ensure the subject line of your email contains "Technical Support Guru - Summer 2018 Co-op". If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.
Klipfolio Ottawa, ON, Canada
Apr 25, 2018
Are you ready to join one of Canada’s fastest growing companies ? Reports to: Director of Marketing Level: Intermediate to Senior Location: Our new office is located right in the middle of downtown Ottawa, Canada at the World Exchange Plaza. Description: We are seeking a data-driven marketing mind to keep our company and product focused on the customer and ahead of the competition. The Inbound Marketing Analytics Manager is someone with technical and statistics know-how. This role combines a data-driven approach and expertise with an eye for spotting new opportunities to test and experiment. In short, you are part SEO ninja, part data-scientist and part growth hacker because you love data and driving optimization experiments. You will also conduct complex data analysis that will be used to inform strategic decisions by stakeholders from across the company. The Inbound Marketing Analytics Manager ensures our marketing department makes smart decisions based on data, not assumptions, and that our assumptions are properly tested. You will be responsible for gathering and analyzing data, making recommendations, and ensuring appropriate adjustments are made to improve our marketing. So if you are passionate about working with a talented team in a high-paced work environment, we would like to hear from you. Who We Are Klipfolio is a fast growing early stage SaaS company with a proven product and an ambitious vision. Since our Series B funding of $12M in Jan 2017, we now have 10,000+ clients, spanning over 80 countries. Imagine a world where every team has real-time access to the metrics they need to continually improve and optimize their business each and every day. Imagine no more because at Klipfolio we have developed a real-time cloud based dashboard solution for teams who want to continuously monitor the health of their business. Our Perks Great Health Benefits Employee Stock Option Plan Competitive Salaries 3 Weeks Vacation Flexible Work Hours $500/Year Fitness Benefit Free Snacks and Drinks Pet Friendly Active Social Committee Parental Leave Christmas - New Years Shut-down On-site Bike Clinic Who are you? Are you someone who is... Passionate about marketing, growth, data and technology Focused on delivering results while building the Klipfolio brand globally Ability to extract meaning and suggest action items from data, not just report metrics Excellent communications skills when working with teammates who may be either data-driven or more qualitative Deep understanding of web-related behaviors and trends and ability to optimize for these Stay up-to-date with the latest trends and changes with SEO and major search engines Humble and committed to always improving our impact by thinking like a customer The right Inbound Marketing Analytics Manager will be able to provide us with the following skills: Develop vision for analytics architecture, various predictive models, and efficient workflow across marketing Conduct buyer journey research, and help our team optimize our website, marketing touchpoints, and onboarding approaches accordingly Optimize our marketing’s conversion paths and rates overall and drive marketing-qualified leads for our sales team Optimize the lead-to-customer conversion rate and increase funnel marketing efficiencies Manage both on-site and off-site SEO for the company Manage of organic search engine performance and goal-setting based on site impressions, click-thru rates, traffic, and conversions Collaborate with content marketing and blog contributors to create high-quality content around important, relevant terms Create and maintain metrics reports on marketing and sales activities that detail their effectiveness and business impact Analyze marketing and sales data to develop insights and make recommendations on areas for optimization Design and implement statistical tests around our site and various marketing touchpoints and verify their significance and overall impact Document all research and findings. You will build the company’s institutional knowledge and unlock new opportunities for growth and ways to operate more effectively Seek out problems and experiment with the best approach to solve them can then be implemented Preferred skills and experience: BA/BS or equivalent working experience Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis Ability to manage multiple projects at the same time in a fast-paced environment Technically capable but with excellent communications skills, along with the desire to improve processes Manage technical aspects of key marketing systems (marketing automation, CRM, data services, and lead management processes across those systems) Strong abilities in analytics and statistical or mathematical modeling A natural curiosity and skepticism, helping lead you to experiments and tests in the name of improvement Skip to the head of the line, if you have these additional skills: Worked in both engineering and marketing roles Have a technical dev background in coding/API’s but more interested on the business side Have data science/ML/AI experience Klipfolio is a product-led SaaS startup that strongly believes the most productive developers must have the full backing of the company. We ensure that all our developers have the most modern workstations and provide a modest budget for all developers to customize their workstations so that they have the best working environment. Send your resume to careers@klipfolio.com. Ensure the subject line of your email contains "Inbound Marketing Analytics Manager". If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.
Klipfolio Ottawa, ON, Canada
Apr 25, 2018
Reports to: Customer Success - Manager of Support Services Works with: Customers, Support, Sales, UX, Product Management, QA, Development Level: Junior to Intermediate Work Hours: Monday to Friday 12:00PM to 8:00PM You personify the Klipfolio voice - helpful, friendly and knowledgeable. As a self-described data fanatic with a passion for technical problem-solving and engaging with customers, you’ll thrive in this role. Working closely with your fellow Klipfolians, you’ll apply your analytical and creative talent to solve complex challenges that range from troubleshooting APIs you’ve never seen before, building Klips, connecting data and teaching Klipfolio best practices. We’re extremely proud of our Support team. Here’s a few examples of the love they received recently: “Thanks for always coming to the rescue :-)” “The support system @Klipfolio is AH-MAZING!” “Thanks a lot. You guys rock. Everything I’ve seen so far about the product, your support, training is so awesome I want our product to take some lessons :) Well done!” “We are very happy with the experience and I think you have an awesome customer service. It's good to know that you guys have my back! That's the kind of service we are aiming at here. Keep up the fine work!” Responsibilities: Work closely with customers to understand the problem via email, live chat, video discussions and phone Help customers connect to third party web applications using APIs Help build dashboards and visualizations Help customers understand their data Train customers to use Klipfolio and help them maximize their experience with the product Work with the sales team to engage prospective customers and on-board new customers - you’re the technical expert on the call Test new features being developed Work with the product team to develop new features based on customer feedback Skills: Strong customer interaction and requirements analysis skills Strong technical skills, including knowledge of web APIs (REST) Ability to use functions to develop complex formulas for data visualizations Aptitude for learning new software Very strong oral and written communication skills Problem-solving proficiency with a very strong attention to detail Experience working with SaaS or cloud-based software tools Nice to Have Skills: Background working with or defining key performance indicators or dashboards Experience working with Klipfolio or other BI or dashboarding applications A STEM background and/or education in Computer Science, Analytics, Business and Technology CSS, JS and HTML Send your resume to careers@klipfolio.com. Ensure the subject line of your email contains "Technical Support Guru". If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.
Klipfolio Ottawa, ON, Canada
Apr 25, 2018
Reports to: Director of Growth Works with: Customers, Partners, Customer Success, R&D, Marketing, Product Management - ok, pretty much everyone - it’s an important role! Level: Intermediate This role positions Klipfolio’s products and services with a focus on generating new business and maintaining ongoing relationships with our Partners globally. The ideal candidate is a highly motivated top performer who thrives in a fast paced work environment. You are confident and proven, but humble and eager to improve your craft. As a hunter and farmer, you bring energy and passion to everything you do. Responsibilities: Respond to inbound Partner leads and information requests and manage the sales cycle from lead-to-win Work with existing Klipfolio Partners to develop trusted relationships for new business and/or identify areas of improvement Help prospective customers learn about Klipfolio during their free trial period Deliver presentations and product demonstrations via Zoom meeting Become fluent in the Klipfolio product and all services offered Diligently track, maintain, and update activities and records in Salesforce CRM Share feedback with Sales, Product, Marketing and Support teams Required Skills: 1-2 years relevant and successful sales experience Bachelor’s Degree/Collegiate Diploma in a technical discipline preferred Self-directed learner who is willing to try something new, take some calculated risks, adapt on the fly and own projects with minimal supervision You personify the Klipfolio voice - helpful, friendly and knowledgeable Proven track record of driving sales and negotiating contracts Technical experience working with tools like Excel, and building data visualizations. Startup experience a major plus Exceptional oral and written communication skills with an ability to build strong relationships is essential Relevant experience with Business Intelligence platforms, Salesforce.com, SaaS/Cloud Computing, Online Marketing/Analytics and/or Social Media are considered strong assets Send your resume to careers@klipfolio.com. Ensure the subject line of your email contains "Customer Success Guru". If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.