Canadian Internet Registration Authority (CIRA)

The Canadian Internet Registration Authority (CIRA) is a member-based not-for-profit organization, best known for managing the .CA internet domain on behalf of all Canadians, developing and implementing policies that support Canada’s internet community and representing the .CA registry internationally. We are building programs, products and services that leverage all the internet has to offer to help build a better online Canada, while providing a safe, secure and trusted online experience to all Canadians.

Canadian Internet Registration Authority (CIRA) Ottawa, ON, Canada
May 07, 2018
Full time
Who we are: The Canadian Internet Registration Authority (CIRA) is a leading organization at the heart of Canada’s Internet. We shape our country’s Internet infrastructure, employ cutting-edge technologies, and push the bounds of possibility. CIRA manages Canada's .CA domain name registry, develops and implements policies that support Canada's Internet community and is a prominent voice on issues of national and international importance relating to Internet governance.   With over two million .CA domain names registered and growing, CIRA has experienced significant staff growth over the last few years and has been named by AON Hewitt as one of Canada's 50 Best Small and Medium sized employers for 2015 and platinum status for 2016. We are looking for talented professionals who are passionate about the future of the internet and who value working with a seasoned team. Who you are: You are passionate about technology and customer success. You have strong presentation skills and can communicate product and technical information clearly, to any audience.  Your technical aptitude and voice for the customer makes you a trusted advisor and you are energized by helping our business development team close business! What you’ll do: Be the leading customer advocate internally at CIRA. Develop solid relationships with sales, support and operations and leverage these relationships ensure the successful support of the customer. Work closely with the Product Support Team to troubleshoot issues, track next steps, escalate where needed, and follow-up promptly to ensure customer expectations are exceeded. Maximize customer retention through the creation and management of tactical programs designed to maximize customer satisfaction (NPS) and successful product implementation and use. Develop and nurture relationships with reference customers. Coordinate with sales and marketing to leverage reference customers with case studies, marketing collateral and press releases. Support the business development team throughout the sales cycle; develop demos, presentations and other related pre-sales product support. Respond, follow up and assist customers in implementing product trials. Respond to trial technical support/assistance inquiries; work with the Product Support team to find solutions. Seek ways to continuously improve process, products and services and contribute to the improvement process. Analyze results and product data; produce meaningful reports and interpret results for internal and external customers. Interact with customers in-person and virtually; conduct webinars, participate at conferences, deliver presentations. Manage the prioritization of customer requested backlog features for inclusion in future releases What you bring: Minimum 5 years direct customer involvement in a presales or support role for software or software as a service products. Knowledge of product development life cycle. Ability to creatively translate customer requirements into winning solutions. Bachelor’s degree in a business or technical discipline.   CIRA will accommodate people with disabilities throughout the hiring process. If accommodations are required, applicants are encouraged to make their requirements known in advance.
Canadian Internet Registration Authority (CIRA) Ottawa, ON, Canada
May 02, 2018
Full time
The Canadian Internet Registration Authority (CIRA) is a leading organization at the heart of Canada’s internet. We shape our country’s internet infrastructure, employ cutting-edge technologies, and push the bounds of possibility. CIRA manages Canada's .CA domain name registry, develops and implements policies that support Canada's internet community and is a prominent voice on issues of national and international importance relating to internet governance.   With over two and a half million .CA domain names registered and growing, CIRA has experienced significant growth over the last few years and has been named by AON Hewitt as one of Canada's 50 Best Small and Medium sized employers for 2015 and platinum status for 2016 and 2017. We are looking for talented professionals who are passionate about the future of the internet and who value working with a seasoned team. Who you are: You’re a born story-teller who can use the countless tools in your communications toolkit to raise the profile of the Canadian Internet Registration Authority, and its efforts to build a better online Canada. You are passionate about creating a strong corporate brand and engaged workforce through internal communications and employee engagement programs. You are dynamic, flexible, and collaborate well with internal and external stakeholders. What you’ll do:   Contribute to the development and implementation of communications strategies that support corporate goals and activities, including but not limited to internal communications and employer branding; the CIRA Community Investment Program; internet exchange points, internet governance and policy. Support internal and external communications: with input from key stakeholders, write and publish weekly newsletters. Provide communications planning and execution to support CIRA’s top employee and employee engagement plans. Monitor external media, including social media, for brand and industry trends; recommend, plan and execute responses to events. Create and curate a variety of marketing and communication materials such as media releases, announcements, web, blog and social content to engage our community and support our thought leadership strategy. Contribute to CIRA’s editorial calendar to ensure a steady flow of corporate content published through CIRA’s owned and earned media Play a key role in the MarCom team’s planning and regular reporting process, using a variety of social and web analytics tools.   What you bring: Completion of a college diploma or university degree in Business, Marketing, English, Journalism, Communications, Public Relations, or a related discipline. A minimum of 2 years in a broad communications role, with a focus in social media and writing for the web. Strong technical skills, including knowledge of web content management systems (knowledge of Drupal is an asset) and mass-mail tools (such as MailChimp). Knowledge of HTML is an asset. Proficiency in English and French is required. Travel Requirements Required to occasionally travel within Canada    CIRA offers a fast-paced, challenging work environment in a dynamic, growing organization full of talented team players. CIRA provides competitive salary, generous benefits, and a location in the heart of downtown Ottawa.
Canadian Internet Registration Authority (CIRA) Ottawa, ON, Canada
Apr 17, 2018
Full time
The Canadian Internet Registration Authority (CIRA) is a leading organization at the heart of Canada’s Internet.  We’re best known for managing the .CA Internet domain, but we’re doing much more to strengthen the Internet in Canada and around the world. We are building programs, products and services that leverage all the Internet has to offer to help build a better online Canada, while providing a safe, secure and trusted online experience to all Canadians. Most recently, CIRA has used its extensive expertise in DNS operations to create D-Zone Anycast DNS that is available to organizations worldwide to reduce DNS latency and protect against DDoS attacks.   With over two and a half million .CA domain names registered and growing, and as one of the fastest growing country code domain registries in the world, CIRA has experienced significant growth over the last few years and has been named by AON as one of Canada's 50 Best Small and Medium sized employers for 2015 and platinum status for 2016 and 2017. We are looking for talented professionals who are passionate about the future of the internet and who value working with a seasoned team.   CIRA is currently seeking a skilled Technical Documentation Specialist who produces high quality technical documentation, has an appreciation of what it takes to succeed in an entrepreneurial high performance IT environment, but who is seeking an established organization with a higher calling that truly values its employees.    What you’ll do:   As a Technical Documentation Specialist at CIRA you will be responsible for producing all documentation relating to our products including user manuals and online help.      You are the person who can take the technical lingo spoken or documented by development, and turn it into something that is clear, concise and understandable to end users of the system.  You understand your audiences and adjust the voice and level of technicality or generalization, appropriately.  Finally, you’re an excellent communicator and a highly effective collaborator with a vision on how to get things done, the right way.   Duties and Responsibilities:   Creates, edits, and reviews instructional documentation in the form of technical user manuals, system guides, online help and standard operating procedures Researches and translates technical information into documents for non-technical and technical users Gathers technical requirements to produce products that are clear and concise and adhere to the company documentation standards Recommends and implements new or updated formats responsively to technical and customer requirements Collaborates to analyze business, information needs and functional requirements to create user stories and other functional documentation. Experience, Knowledge and Skills:   Required Qualifications:   Degree or diploma in a technical field or equivalent combination of education and technical writing experience 5 to 7 years’ experience creating technical documentation within a software development environment using Agile methodologies. Strong interpersonal skills with the proven ability to effectively interface with members of various teams including: product managers, software developers, testers and senior managers Proficiency in English is essential, French language skills are an asset but not required Experience using Madcap Flare, Build Automation integration Experience with localization/technical translation Experience with JIRA and Confluence   CIRA offers a fast-paced, challenging work environment in a dynamic, growing organization full of talented team players. CIRA provides competitive salary, generous benefits, and a location in the heart of downtown Ottawa.
Canadian Internet Registration Authority (CIRA) Ottawa, ON, Canada
Apr 17, 2018
Full time
The Canadian Internet Registration Authority (CIRA) is a leading organization at the heart of Canada’s Internet. We shape our country’s Internet infrastructure, employ cutting-edge technologies, and push the bounds of possibility. CIRA manages Canada's .CA domain name registry, develops and implements policies that support Canada's Internet community and is a prominent voice on issues of national and international importance relating to Internet governance. With over two and a half million .CA domain names registered and growing, CIRA has experienced significant growth over the last few years and has been named by AON Hewitt as one of Canada's 50 Best Small and Medium sized employers for 2015 and platinum status for 2016 and 2017. We are looking for talented professionals who are passionate about the future of the internet and who value working with a seasoned team. Who you are: The notion of being part of the inner-workings and future of the Internet in Canada energizes you. You are passionate about quality. You can hold your own yet you know how to be diplomatic. You are dynamic, flexible, and enjoy a challenge. You are seeking an opportunity with a high possibility for advancement.  You also have a demonstrated understanding of software quality assurance processes within an Agile environment, a strong technical knowledge of software development, and you are highly motivated and eager to develop and learn. What you’ll do: Contribute to all aspects of the software development life cycle. Create and execute tests and automated scripts using industry standard automation tools for new products and enhancements to existing products. Plan, document, deploy, and manage the testing effort of assigned features. Create and maintain test cases, in the context of appropriate types of testing (such as functional, performance, soak, etc.).Collaborate with developers and other departments in product testing, such as functional, system, automated regression, performance, and soak testing. Adhere to software development and quality assurance best practices. Communicate test progress, test results, and other relevant information to project stakeholders and management. Participate in the evaluation of new tools to help improve the testing process. Participate in the release process. What you bring: Motivation and eagerness to contribute, develop, and learn. Completion of a recognised university or college degree in computer science, electrical engineering or similar technical discipline. A minimum of two to five years relevant experience working in a client-server software testing environment on any platform. Strong knowledge of object-oriented software development best practices and design patterns Strong troubleshooting skills. Knowledge and experience with at least one or more of: java, javascript, c#, vb, python, php, ruby Exposure to RDBMS such as Oracle, Postgres, or MySQL Knowledge and experience with SQL queries Knowledge and experience with various platforms and technologies such as Windows, Linux/Unix, XML, https, ssh, and HTML. Proven experience defining, documenting, writing and executing organized, thorough test plans. Experience with test and defect tracking tools. Experience with GUI test tools such as Selenium, QTP, SilkTest, and Watir is an asset.Experience with Git, JIRA, Scrum is an asset.     CIRA offers a fast-paced, challenging work environment in a dynamic, growing organization full of talented team players. CIRA provides competitive salary, generous benefits, and a location near the heart of downtown Ottawa.   CIRA will accommodate people with disabilities throughout the hiring process. If accommodations are required, applicants are encouraged to make their requirements known in advance.
Canadian Internet Registration Authority (CIRA) Ottawa, ON, Canada
Apr 17, 2018
Full time
The Canadian Internet Registration Authority (CIRA) is a leading organization at the heart of Canada’s Internet. We shape our country’s Internet infrastructure, employ cutting-edge technologies, and push the bounds of possibility. CIRA manages Canada's .CA domain name registry, develops and implements policies that support Canada's Internet community and is a prominent voice on issues of national and international importance relating to Internet governance.   With over two million .CA domain names registered and growing, CIRA has experienced significant growth over the last few years and has been named by AON Hewitt as one of Canada's 50 Best Small and Medium sized employers for 2015 and platinum status for 2016. We are looking for talented professionals who are passionate about the future of the internet and who value working with a seasoned team. Who you are: You are a dynamic individual possessing experience in business intelligence with a desire to grow within the organization and support internal data assets and business intelligence processes.   You will work in a fast-paced environment as a member of the Information Management Team supporting CIRA databases and reporting systems from a data integrity/quality perspective. You will be involved in designing and developing decision support solutions and assist with data troubleshooting activities and production data updates.  You’re an analytical, big picture BI thinker who can jump in and work collaboratively to solve problems at any level. What you’ll do: Design and develop data models as per business specifications. Design, develop, document and support data warehouse schemas and ETL processes. Design and develop business intelligence solutions for internal departments. Respond to ad hoc data requests from departments within the organization. Gather specifications for reporting needs from internal partners. Develop processes for updating production system data as required. Investigate and resolve data quality issues and escalate situations according to department processes. What you bring: Required Qualifications: Excellent SQL skills. 3-5 years experience with: Database design and development with Oracle (10g or greater) or PostgreSQL Data warehouse modeling and development Any ETL tool Content development with professional BI software (IBM Cognos, Microstrategy, Pentaho, Business Objects, Qlik, Tableau) Experience working with open source BI software Working within a well-defined software lifecycle process: design and document, release management using source repository and development testing Data management processes and procedures Strong understanding of reporting/decision support system architecture Practical experience in dimensional modeling Proficiency in English is essential