Saba Software

At Saba, our mission is to help organizations around the world continuously develop and inspire their people, because we know that when you create a culture of engagement, business performance follows. Through the power of the Saba platform, healthcare organizations save lives, airlines secure travel, auto manufacturers design more efficient cars, hotels create better guest experiences, and charitable organizations get emergency help to people in need.

 

Saba Software Ottawa, ON, Canada
Nov 13, 2017
Full time
At Saba, our mission is to help organizations around the world continuously develop and inspire their people, because we know that when you create a culture of engagement, business performance follows. Through the power of the Saba platform, healthcare organizations save lives, airlines secure travel, auto manufacturers design more efficient cars, hotels create better guest experiences, and charitable organizations get emergency help to people in need. By joining our team in this capacity, you’ll be responsible for driving programs that help engage our customers and support our customer advocacy initiatives to ensure that we meet our business objectives. What would my typical duties be? At it’s core, you’ll collaborate with a cross-functional team to inspire, educate and empower our customers to help us change the world of work. On any given day, you may find yourself tackling the following challenges: Manage and streamline our customer reference and advocacy program. Lead efforts to drive customer advocacy and voice of the customer initiatives. Fulfill sales reference requests in a timely, professional manner. Build and nurture our customer reference list. Drive programs that educate and inform our broader customer base to help encourage product usage through education and awareness. Support engagement with our customer base through our customer community, including community management. Support customer communications. Regularly measure and report on success. What does the successful candidate “look like”? We’re looking for a passionate, responsive and customer focused individual who can make a difference on day one. We don’t expect to find someone that is a perfect match to the details below, but here are the typical qualifications and experiences that we’re aiming to add to our team: Bachelor’s degree in Communications, Marketing, or similar. Experience running a customer reference or customer experience program. Experience in customer community management. Exceptional communication and writing skills. A passion for helping customers. Creative and resourceful problem solver. Ability to work on multiple projects simultaneously and prioritize workload. Team player with a desire to learn and apply skills in a fast-paced and collaborative environment. Prior experience working in a B2B high tech environment an asset. What can I expect when I submit my application? We’ll review your application and do our best to either schedule a conversation with you or let you know that we’re passing on your candidacy within 5 business days. We move quickly, but we move with purpose. What does the interview involve? The first step is a conversation with   the Talent Acquisition team . We'll focus our conversation on the human side and our goal will be to get a snap shot of your potential fit to the team. Based on that conversation, we’ll book candidates that exhibit a high potential to be successful in our environment to have a conversation with our Manager, Customer Marketing and his team. We’ll also ask candidates that we think have a high potential to be successful to complete a short writing assignment for us as well. We’re not just interviewing you at every step. We want you to interview us and ask questions as well.