Mitel

Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of their customers. With over 2,500 channel partners and regional  headquarters around the globe, Mitel has a global reach, but also a local touch.

Mitel Ottawa, ON, Canada
Mar 20, 2018
Key Responsibilities: Own all aspects of the accounting cycle for a comprehensive set of balance sheet accounts including the preparation of monthly journal entries and preparation of account reconciliations. Financial reporting and preparation of Management reporting packages In-depth financial analysis Be a key contributor to the global consolidated balance sheet review process Work closely with IT to transition assigned accounts currently on the difference ERP platforms onto Corporate SAP. This will include ensuring all automated transactions are functioning properly in the new system with zero impact to the business as account balances are moved and accounting processes are updated Learn and be team lead in the construction of HANA/Business Objects reporting Ad-hoc reporting and analysis for a variety of end-users Education & Certifications Requirements: Completion of a post secondary degree in Business Administration with preference being given to those candidates with a Professional Accounting Designation 5+ years of progressive and diversified experience in a financial environment. Strong knowledge of SAP and/or HANA/Business Objects would be beneficial Solid accounting background with an understanding of GAAP Mitel is committed to fair and accessible employment practices. Upon request, accommodations will be made available throughout the recruitment process for persons with disabilities. For further information, please contact the Human Resources department. Mitel’s recruitment practices are dedicated to identifying top talent. As an equal opportunity employer, we support a culture of diversity and equality and recognize the need for our workforce to be reflective of our global communities and customers. All decisions regarding recruitment will be made without regard to race, religious beliefs, color, gender, sexual orientation, marital status, physical and mental disability, age, ancestry or place of origin
Mitel Ottawa, ON, Canada
Mar 20, 2018
www.mitel.com and follow us on Twitter @Mitel. Mitel seeks a highly motivated Senior Business Systems Analyst with experience serving as an advocate for business and functional organizations relative to Business Processes and Systems/Services. The Senior Business Systems Analyst is responsible for contributing to the developing an IT roadmap for designated business units by leveraging knowledge of IT systems and capability, along with deep understanding of business unit objectives, initiatives and challenges. The Senior Business Systems Analyst owns the process to document new requirements for systems and enhancements and will work with the IT Systems Analyst team to design, develop, and deploy new systems or enhancements for internal and external facing systems. As an integral member of the IT Business Processes & Systems team, the Senior Business Systems Analyst will liaise with Mitel’s business units on eliciting and validating requirements for new requests, including those for large scale transformative projects, and develop deep knowledge of Mitel business systems and organizational capabilities. The Senior Business Systems Analyst is accountable for the documentation and mapping of current business processes to the desired state and ensures gaps are well documented. The Senior Business Systems Analyst will drive the translation of business requirements into functional specifications and technical requirements and serve as the liaison between the business, the project management & development teams. This position may also work closely with Project Managers and lead the integration and acceptance testing efforts for key strategic projects, including test script creation, test execution and test coordination. Responsibilities: Documentation & Requirements Defines business needs by analyzing and documenting business processes including as-is and to-be models; analysis and identification of existing gaps; including research, planning, writing use cases plus any supporting documentation. Gather requirements from business units and customers to identify desired needs Document test scenarios and scripts in a structured way, monitor and perform test execution and ensure test results are recorded. Coordinate re-testing of defects and issues. Relationship Management Serve as a liaison between IT, business units, customers and third party vendors. Communicate effectively with management to enhance their understanding of the opportunities and limitations of Mitel enterprise applications Provide updates and communication to Mitel business functions, management and IT; escalate issues as appropriate Understand the various Mitel business entities and cross divisional relationships Additional Qualifications: request, accommodations will be made available throughout the recruitment process for persons with disabilities. For further information, please contact the Human Resources department.
Mitel Ottawa, ON, Canada
Mar 20, 2018
Mitel Advanced Services include requirements consultation, solution engineering, system and database configuration, as well as a full set of pre-checks and tests before and after system power-up. Post-cutover monitoring will ensure a successful conclusion to the technology upgrade. Job Duties MiVoice Business Upgrades The Advanced Services engineer will work with channel partners to migrate customer Mitel MiVoice Business systems forward to the latest release through the following steps: (1) identify existing systems and desired changes; (2) develop an end-to-end project plan; (3) staging, configuration, and testing; and (4) project execution. All steps will be completed offline in our migration lab to ensure minimal business disruption and allow customers to focus on their core business during the transition. Mitel Mass Notification The Advanced Services engineer will design and implement the Mitel Mass Notification product suite. Contact Center Services Mitel solution professionals will provide guidance on the engineering and best practices of a customer’s multimedia contact center solution, develop a solution design, and conduct the implementation. Customers will receive concrete, actionable recommendations on how to optimize their operations based on business goals; maximize investment; achieve a higher return on investment (ROI); and differentiate themselves from the competitors. Services are comprehensive, including everything from business process analysis and call flow design to performance engineering and disaster recovery. Video Integration The Advanced Services engineer will design and implement a video solution that maximizes collaboration, streamlines operations, and properly integrates into the customer’s network. This integration will include a network assessment, inoperability, and design and traffic engineering. Business Continuity Work with customers to design and implement a complete business continuity solution based on requirements. The resulting solution will use high availability and virtualization to establish optimum performance within an IT network or virtual environment. Health-checks Designed to ensure customers continue to maximize the business value from their communications infrastructure or Contact Center, the Advanced Services engineer offers an IP Communications Healthcheck and a Contact Center Healthcheck. Healthcheck provides detailed advice on optimization and development opportunities by providing strategic, operational, and technological information needed to make sound management decisions. Location and Travel Preferred location for this position is Ottawa, Canada. Some flexibility in location will be considered for highly qualified candidates. It is expected that this position will have up to 5% travel within North America. Work after hours and on weekends is necessary on occasion. Qualifications Degree/diploma in Engineering, Computer Science and/or Mathematics, preferred. A minimum of 5 years of experience as an applications developer working with external customers and software integration. Experience writing solutions requirements, design specifications, statements of work, project reports, and project plans. Ability to understand technical documentation including system architecture diagrams, rework instructions, acceptance and test procedures, etc. Ability to analyze and problem solve. Prior telecom operations experience is a plus. Mitel is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Mitel Ottawa, ON, Canada
Mar 20, 2018
The Feature Development team is looking for an energetic, multi-talented software designer who is interested in a challenging and rewarding career. The successful candidate will participate in the development of features for our MiVoice Business phone system and will have the opportunity to work in a number of product areas, including call processing, database, maintenance, as well as VoIP media and device control. Responsibilities Strong contributor on an existing team of call processing feature development software designers Work independently with little supervision Resourcefulness in identifying and resolving technical issues Span the full software development life cycle from project creation to field support Deliver to a larger interdependent feature/project, as well as individual deliverables Write behavioural and design specifications Perform code reviews Define and execute test cases Lead design discussions Qualifications Computer science, software engineering or similar degree with 1-3 years of related experience Strong problem solving skills and the ability to work collaboratively with other departments to resolve issues with innovative solutions Strong knowledge of programming languages such as C/C++ and Java Strong organization, planning and communication skills Fast learner and self-starter Knowledge and experience in following areas would be an asset: Call Processing features Contact Center features VoIP technologies Familiarity with software source control and development tools such as JIRA, Clearcase, ClearQuest, Klocwork, etc. Real-time multi-tasking software design Tornado / VxWorks Real-time Linux experience Mitel is committed to fair and accessible employment practices. Upon request, accommodations will be made available throughout the recruitment process for persons with disabilities. For further information, please contact the Human Resources department. Mitel’s recruitment practices are dedicated to identifying top talent. As an equal opportunity employer, we support a culture of diversity and equality and recognize the need for our workforce to be reflective of our global communities and customers. All decisions regarding recruitment will be made without regard to race, religious beliefs, color, gender, sexual orientation, marital status, physical and mental disability, age, ancestry or place of origin.
Mitel Ottawa, ON, Canada
Mar 17, 2018
Mitel is a leading provider of communications solutions for a range of organizations – from the very small, single site offices to the multi-site, large enterprises. We offer customers a broad choice of solutions, from basic business communications to sophisticated unified communications, from pre-packaged to tailored applications, and from an outright capital purchase to a managed service. Mitel operates in over 90 countries. We service our customers through a large network of over 1600 value-added resellers and partners with more than 100,000 customers worldwide. Mitel is currently looking for a self-motivated and energetic Hardware Engineer II to join the design engineering team located at the Kanata facilities. In this position you will be accountable for ensuring that all Mitel products have the highest quality and cost-effective electronic designs. You will be an integral part of a fast paced R&D team in a growing company and you will be working closely with teams in Hardware design, Software development, Mechanical design, Industrial design, Test Engineering, Product Line Managers, and contract manufacturers/suppliers. Key accountabilities of the Senior Hardware Engineer include; The Hardware Engineer will design, test, and qualify high quality and cost effective electronic solutions for Mitel Products. This includes ( but is not limited to) the following: Design of analog and digital electronics, schematic capture and PCB layout, timing analysis, thermal simulation, engineering analysis. Work with both the electronics suppliers and contract manufacturers to ensure the highest yield products can be produced and assembled with the least cost. Ensure that all electronic solutions meet the necessary and applicable EMI/EMC and Safety and Regulatory requirements Follow all documented Mitel ISO processes and procedures in the development of all electronic designs Develop and document the implementation of hardware design test plans for full scale production, as this is a key part of the New Product Introduction process. Participate in ongoing cost reduction activities and value added engineering analysis to provide the lowest cost products to our customers. Basic Qualifications: Bachelor’s degree in Electrical Engineering is required. 3-5 years of experience in hardware design engineering 3-5 years of experience with both Analog and Digital electronics design. Additional Qualifications: Telephony: Experience with electret microphones, audio receivers, Pulse Code Modulation, CODECs, audio amplifiers, filters, Digital Electronics: Microprocessors, SDRAM, EEPROM, Industry standard Interfaces: I2C, SPI, Ethernet, USB Electronic components: Familiar with design of Transistors, FETs, diodes, LEDs, opto-couplers, Power Supply Design: Familiar with Boost/Buck DC- DC Converters, Linear and Low Drop-Out Regulators, Transformers, Power Over Ethernet Liquid Crystal Displays: Familiar with the latest LCD technology and backlight, as well as manufacturer specification for these panels. Electronic Design Automation Tools: Schematic Capture (Cadence Concept), Layout Tools ( Allegro), high speed digital analysis and transmission line simulation. Radio Frequency Standards: Bluetooth, Wireless LAN IEEE 802.3, Digital Enhanced Cordless Telecommunications Lab equipment: Familiar with the use of Oscilloscopes, Spectrum Analyzers, Logic Analyzers and Network Analyzers EMI/EMC and Regulatory Approvals: Experience in board level debugging of radiated and conducted emissions/susceptibility. Excellent communication and presentation skills Highly energetic and a self-starter Mitel is committed to fair and accessible employment practices. Upon request, accommodations will be made available throughout the recruitment process for persons with disabilities. For further information, please contact the Human Resources department. Mitel’s recruitment practices are dedicated to identifying top talent. As an equal opportunity employer, we support a culture of diversity and equality and recognize the need for our workforce to be reflective of our global communities and customers. All decisions regarding recruitment will be made without regard to race, religious beliefs, color, gender, sexual orientation, marital status, physical and mental disability, age, ancestry or place of origin.
Mitel Ottawa, ON, Canada
Mar 10, 2018
Key Responsibilities: Own all aspects of the accounting cycle for a comprehensive set of balance sheet accounts including the preparation of monthly journal entries and preparation of account reconciliations. Financial reporting and preparation of Management reporting packages In-depth financial analysis Be a key contributor to the global consolidated balance sheet review process Work closely with IT to transition assigned accounts currently on the difference ERP platforms onto Corporate SAP. This will include ensuring all automated transactions are functioning properly in the new system with zero impact to the business as account balances are moved and accounting processes are updated Learn and be team lead in the construction of HANA/Business Objects reporting Ad-hoc reporting and analysis for a variety of end-users Education & Certifications Requirements: Completion of a post secondary degree in Business Administration with preference being given to those candidates with a Professional Accounting Designation 5+ years of progressive and diversified experience in a financial environment. Strong knowledge of SAP and/or HANA/Business Objects would be beneficial Solid accounting background with an understanding of GAAP Mitel is committed to fair and accessible employment practices. Upon request, accommodations will be made available throughout the recruitment process for persons with disabilities. For further information, please contact the Human Resources department. Mitel’s recruitment practices are dedicated to identifying top talent. As an equal opportunity employer, we support a culture of diversity and equality and recognize the need for our workforce to be reflective of our global communities and customers. All decisions regarding recruitment will be made without regard to race, religious beliefs, color, gender, sexual orientation, marital status, physical and mental disability, age, ancestry or place of origin
Mitel Ottawa, ON, Canada
Mar 10, 2018
R&D Senior Manager , MX-ONE Development MX-ONE is the Mitel Global go-forward Product for the Large Enterprise. The MX-ONE R&D Senior Development Manager will provide strong and capable technical and people leadership to the wider MX-ONE R&D Organization, and will foster and promote a culture of collaboration, excellence in quality, and strong customer focus. The Leader will be responsible for the total output of the R&D organization and the timely execution-delivery of all committed MX-ONE POR including the integration of its larger ecosystem of Application-portfolio. The Leader will have strong influence on the product direction and evolution. He/She will negotiate with PLM, Verification, and other Functional Leaders, to define a release strategy and cadence focused on meeting Customer demands and commitments. The R&D Senior Development Manager will ensure that each release will have viable and differentiating content and will diligently manage the schedule, risk, and quality-targets while coordinating with the R&D leaders from the various product teams comprising the MX-ONE Solution-Ecosystem. The R&D Leader will ensure the accuracy of the different estimates, the timelines, and will provide the right level of detailed input to Project Approval Committee (PAC) presentations, while ensuring that all deliverable-dependencies are ascertained, program-risks are identified, as well as capturing risk-mitigation plans to lower the overall project risk. The Project Plans will always include input from Verification, Trials, Documentation, Licensing, Training and Product Support. The MX-ONE R&D Team is a global organization with strong teams in Stockholm and Bangalore and other locations. The Senior leader will possess strong abilities to work effortlessly in a multisite and multicultural global organization. The successful candidate will have a Bachelor's Degree in Engineering or Computer Science and at least 10-15 years of industry experience in managing R&D Teams and in delivering complex projects with very high quality. key responsibilities: This position reports to the LME Director in Kanata. Key responsibilities are to: Evaluate product requirements and work with the BLR team to provide development estimates Influence the technical direction of the MX-ONE product Provide Technical, Project, and People leadership for the team in Sweden and India Manage the Team in Sweden in an effective, people-centric, collaborative and open manner Effectively, and in a timely manner, execute Mitel people-related processes Take practical steps to ensure the Sweden R&D Team is engaged and motivated Provide training opportunities for the Sweden R&D Team Communicate with the R&D senior leadership frequently, collaboratively, and openly Communicate with other functional teams frequently, collaboratively, and openly Monitor the development team’s progress via regular project reviews and more detailed reviews Provide upward visibility of the status of the project to key stakeholders Effectively communicate the project activities/status to all stakeholders and the larger project team Track project milestones and deliverables (overall, scope, schedule, costs, quality), and develop and deliver progress reports at a cadence appropriate to the project experience and qualifications: Proven track record of successful implementation of projects covering the whole project life cycle Strong knowledge of competitive Unified Communications products and trends Work experience in a competitive UC product is highly desired Strong comprehensive experience in risk and issue management Strong and excellent command of the English Language Both Spoken and Written Can work in teams and independently while adhering to guidance
Mitel Ottawa, ON, Canada
Feb 23, 2018
A global market leader in enterprise communications powering more than two billion business connections, Mitel (Nasdaq:MITL) (TSX:MNW) helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 60 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel. The candidate for this role is a motivated, extremely organized individual who uses their ability to look at information through different perspectives. They will review and simplify the account reconciliation processes balancing efficiency against full and proper documentation. Work with management and operations to develop metrics and processes to drive superior capital allocation decisions as they relate to assigned accounts. Play a key role in the month end process from journal entries to in depth account analysis. They will have strong mentoring skills to empower others on their team. With some knowledge of US and Canadian GAAP they provide suggestions to management to facilitate in simplifying and streamlining policies and procedures. Their strong computer skills will enable them to learn our several ERP systems and reporting tools quickly and help them to build their own reports to accomplish their assigned tasks. Key Responsibilities Own all aspects of the accounting cycle for a comprehensive set of balance sheet accounts including the preparation of monthly journal entries and preparation of account reconciliations. Financial reporting and preparation of Management reporting packages In-depth financial analysis/business trends analysis Be a key contributor to the global consolidated balance sheet review process Work closely with off-site accountants and business primes to investigate their requirements and be a conduit for the flow of information with Corporate. Ad-hoc reporting and analysis for a variety of end-users Education & Certification Requirements Completion of a post secondary degree in Business Administration with preference being given to those candidates with a Professional Accounting Designation or a Masters of Business Administration 3+ years of progressive and diversified experience in a financial environment. Solid accounting background with an understanding of GAAP Mitel’s recruitment practices are dedicated to identifying top talent. As an equal opportunity employer, we support a culture of diversity and equality and recognize the need for our workforce to be reflective of our global communities and customers. All decisions regarding recruitment will be made without regard to race, religious beliefs, color, gender, sexual orientation, marital status, physical and mental disability, age, ancestry or place of origin
Mitel Ottawa, ON, Canada
Feb 23, 2018
POSITION: Senior Product Manufacturing Specialist DEPARTMENT: Engineering OFFICE: Kanata, Canada A global market leader in enterprise and mobile communications powering more than 2 billion business connections and 2 billion mobile subscribers every day, Mitel (Nasdaq:MITL) (TSX:MNW) helps businesses and mobile carriers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 60 million business users in more than 100 countries, and 130 mobile service providers including15 of the top 20 mobile carriers in the world. That makes us unique, and the only company able to provide a bridge between enterprise and mobile customers. For more information, go to www.mitel.com and follow us on Twitter @Mitel. Job Summary The successful candidate will provide engineering support for the resolution of hardware problems, introduction of new products to selected contracts manufacturers (CMs), product maintenance, CM transitions. This role requires a close working relationship with contract manufacturers, R&D teams and operational team members. Duties and Responsibilities Investigate and drive the resolution of customer and CM reported hardware problems. Evaluate & approve alternate component due to obsolescence, dual sourcing and cost reduction. Generate Bill of Material (BOM), capture change definition, perform BOM maintenance and release to the CM/Repair facilities in an efficient, cost effective manner. Monitor, audit the quality of products manufactured by our Contract Manufacturers Manage the Contract Manufacturers to effectively analyze, identify and resolve technical issues in the manufacturing process. Interface with R&D teams, as necessary, to escalate technical issues for resolution. Stay abreast of new manufacturing processes and technologies to continuously improve product quality and resilience. Requirements The candidate for this position should have: o Degree in Electronic or Electrical Engineering o Min. 5-7 year working experience in manufacturing industry, preferably in telecom products o Design of analog and digital electronics, schematic capture and PCB layout, timing analysis, and engineering analysis. o Operational knowledge of RF simulation tools, network analyzers and spectrum analyzers o Experience with DECT standards and DECT Protocols (CAT-iq, GAP) o Power Design is an asset: Familiar with Boost/Buck DC- DC Converters, Linear and Low Drop-Out Regulators, Transformers, Power Over Ethernet o Excellent communication skills and a demonstrated ability to engage different functional teams such as R&D, Operations, QA, external suppliers and contract manufacturers o Proven track record in being able to analyze complex situations to determine root cause. o Self-motivated and eager to take on new challenges o Able to travel to China as required. Mitel is committed to fair and accessible employment practices. Upon request, accommodations will be made available throughout the recruitment process for persons with disabilities. For further information, please contact the Human Resources department. Mitel’s recruitment practices are dedicated to identifying top talent. As an equal opportunity employer, we support a culture of diversity and equality and recognize the need for our workforce to be reflective of our global communities and customers. All decisions regarding recruitment will be made without regard to race, religious beliefs, color, gender, sexual orientation, marital status, physical and mental disability, age, ancestry or place of origin.