SurveyMonkey

SurveyMonkey is the world’s most popular online survey software. We make it easier than ever to create polls and survey questionnaires for learning about anything from customer satisfaction to employee engagement. Sign up to access our library of sample survey questions and expert-certified templates. Customize your survey questions, distribute your questionnaire on the web, and start collecting responses in real time. Our Analyze tool helps you turn survey data into insights and create professional reports.

SurveyMonkey Ottawa, ON, Canada
Jul 05, 2018
About SurveyMonkey Founded in 1999 and based in San Mateo, California, SurveyMonkey is the world’s leading platform for turning people’s voices and opinions into actionable data — People Powered Data. Whether it’s with customers, employees, or a target market, SurveyMonkey helps curious individuals and companies — including 99% of the Fortune 500 — have conversations at scale with the people who matter most. It’s People Powered Data that allows them to understand not only “what” is happening, but “why.” SurveyMonkey’s 700+ employees throughout North America, Europe, and Asia Pacific are dedicated to powering the curious. Engineering Does _ surveymonkey _ speak to you? Then you’re probably just who we need to help us build interesting, scalable solutions (and create maintainable systems that stand the test of time). See your code go live right away — and have an impact today, tomorrow, and for years to come. More importantly, we’re a friendly bunch looking for a teammate, not a lone wolf. If you're looking to own an integral part of our system, let's chat! The Role We are looking for a Senior Software Engineer for the Developer Platform team who has a real passion for solving complex and interesting problems. We build and maintain the APIs that help grow our platform both internally and throughout our customer base, as well as provide strategic integrations to get feedback where it’s needed most. Some of the things you will do as a Senior Software Engineer at SurveyMonkey include: Design, build, and maintain high traffic, multi-region services. Top-to-bottom ownership of new features, including crafting technical specs, writing readable and extensible code, and keeping tabs on post-release metrics. Investigate and address issues with performance, scalability, and maintainability. Participate in code reviews. Stay on top of software trends and continuously self-educate. You will be contributing to the engineering strategy and development, operation, and maintenance of our Enterprise Salesforce integration that is currently used by over 500 organizations. You will help take the integration and the SurveyMonkey platform to the next level by providing an engaging and native experience across a number of different Salesforce Clouds. Qualifications Essential Experience developing applications for Salesforce Sales, Service, Marketing, and Community Cloud offerings. You have 3+ years experience developing in the Salesforce platform: using Apex, Visualforce, Lighting UI, Aura Framework, etc. Extensive knowledge of XML, SQL, JavaScript, HTML and CSS. Strong understanding of ETL Tools and integrations leveraging SFDC Web Services APIs. Culture of code reviews, writing tech specs, and collaborating closely with others (not a solo hacker). Be self-motivated and have a strong work ethic; willing to go the extra mile when it's crunch time. Bachelors or Masters in Computer Science or a related field, or equivalent. Ideal Salesforce Developer Certification. Experience with multi-region data center architecture. Experience working with a distributed service-oriented architecture. Experience building high-traffic websites. Experience supporting customer SLAs. Experience with modern authentication and authorization practices. Experience with continuous integration (frequent deployments). Material contributions to open source projects. Linux (Ubuntu) configuration and administration. Must be able to obtain and hold government security clearance at the Reliability level. At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, RRSP matching, and equity compensation. SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available for applicants with disabilities.
SurveyMonkey Ottawa, ON, Canada
Jun 28, 2018
About SurveyMonkey Founded in 1999 and based in San Mateo, California, SurveyMonkey is the world’s leading platform for turning people’s voices and opinions into actionable data — People Powered Data. Whether it’s with customers, employees, or a target market, SurveyMonkey helps curious individuals and companies — including 100% of the Fortune 500 — have conversations at scale with the people who matter most. It’s People Powered Data that allows them to understand not only “what” is happening, but “why.” SurveyMonkey’s 700+ employees throughout North America, Europe, and Asia Pacific are dedicated to powering the curious. The Role SurveyMonkey is building the next-generation platform experience that will continue to transform our business and strengthen our offerings. The API & Integrations, Sr. PM role is critical to this transformation and will work closely with multiple stakeholders to understand the customer needs, cross-product use cases and create a vision and roadmap that we can execute on. Key Responsibilities Build the roadmap for our suite of APIs while working closely with our engineering and cross-functional core and solutions product team to drive our API strategy. Identify key new API / integration opportunities to scale the business and/or monetize through competitive analysis, customer conversations and sales requests. Own the launch, pricing, packaging and GTM of our API as a service product. Translate market and partner needs into actionable requirements and work with a world class engineering and UX team to deliver on the roadmap and requirements. Coordinate API platform initiatives across the engineering and non-engineering teams, through a shared vision and communicating product plans to all stakeholders. Support Customer Success/ Sales Engineering and the Sales team with API related customer questions. Help provide API and integration training and documentation that drives adoption internally at SurveyMonkey and throughout the SurveyMonkey ecosystem. Overall play a key role in shaping, executing, and delivering the SurveyMonkey platform initiative. Desired Skills and Experience 7+ years of experience in software with at least 3+ years of experience as a Product Manager Proven experience with managing APIs and services as a product Ability to clearly articulate product requirements and prioritize enhancement requests Excellent analytical, organizational, and communication skills Experience with integration technologies, platforms, and tools (Salesforce, Microsoft, Marketo, Tableau, Google, etc..) Experience with Software as a Service (SaaS) Flexible with a roll-up your sleeves attitude. Bachelor’s degree in either Engineering, Business or IT related field is required. Must be able to obtain and hold government security clearance at the Reliability level. At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, RRSP matching, and equity compensation. SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available for applicants with disabilities.
SurveyMonkey Ottawa, ON, Canada
Jun 20, 2018
About SurveyMonkey SurveyMonkey is the world's leading provider of web-based survey solutions, but there's really much more to us than that. We're a smart, passionate group of people who work hard to deliver the best survey experience on the planet, period. We do this because we believe everyone deserves easy access to the insights and information they need to make better, more informed decisions. We're also proud to admit that despite our incredible growth over the past 15 years, we refuse to grow up. We are still small and nimble; everyone plays an impactful role; and when we say good ideas can come from anyone, we mean it. SurveyMonkey is trusted by millions of customers, including 99% of the Fortune 500, as well as other businesses, academic institutions and organizations of all shapes and sizes. We collect 2.8 million survey responses daily from people in all countries around the world. If this sounds like home to you, and you're ready to make your work matter to millions, we'd love to meet you. About the FluidReview Customer Support Team Are you a problem solver? A people person? A customer advocate? We’re looking for someone who is passionate about helping us live up to our promise to deliver the industry’s best customer support. Every day, we help our customers make smarter decisions, be it on the phone, over email, by chat, or through our Help Center, while thinking up new ways to do an even better job tomorrow. If empowering smarter, quicker, and easier decision-making appeals to you, help make it happen – apply today! The Role As a member of this high-performance team you will provide world-class support to our customer base, resolving customer issues through multiple contact channels including phone and email. You will address and resolve customer technical difficulties and product usage inquiries, and provide consultative support and recommendations to help our customers be successful in their current and future award / grant / application cycles. Responsibilities: Provide email, phone, and chat support for existing customers and resolve the issues to customer’s satisfaction. This involves troubleshooting issues and recommending or explaining product and service features that are best suited to the customers’ needs. Successfully resolve complex customer inquiries through the use of multiple customer support tools and personal product knowledge. Ensure the highest level of customer satisfaction by providing quality issue resolution within the established response times and proactively adapt to needs of queue & service levels. Address and escalate technical concerns; recreate site and tool issues as necessary; file bug reports. Work with engineering teams to identify, specify, develop, and deploy operational changes to improve the customer experience and/or prevent or resolve issues. Requirements: World-class customer service focus. Strong oral and written communication skills 1+ years of experience in a customer-facing role, preferably for an Internet or e-commerce company Flexibility with shift times Fluency in French, both written and verbal would be strongly preferred Please note below: As writing and communication skills are imperative to the customer experience all candidates for this role/job class will be required to complete a writing exercise as part of the interview process. We will respect any reasonable request for accommodation associated with this exercise. Must be able to obtain and hold government security clearance at the Reliability level. At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, RRSP matching, paid holidays and equity compensation. SurveyMonkey is an equal opportunity employer. Accommodations are available for applicants with disabilities. We celebrate diversity and are committed to creating an inclusive environment for all employees.