SurveyMonkey

SurveyMonkey is the world’s most popular online survey software. We make it easier than ever to create polls and survey questionnaires for learning about anything from customer satisfaction to employee engagement. Sign up to access our library of sample survey questions and expert-certified templates. Customize your survey questions, distribute your questionnaire on the web, and start collecting responses in real time. Our Analyze tool helps you turn survey data into insights and create professional reports.

SurveyMonkey Ottawa, ON, Canada
May 09, 2018
Part time
About SurveyMonkey SurveyMonkey is the world's leading provider of web-based survey solutions, and we’re looking to transform the way people make decisions. We're a smart, passionate group of people who work hard to deliver the best survey experiences on the planet, period. We believe everyone deserves easy access to the information and insights they need to make great decisions. We're also proud to admit that despite our incredible growth over the past 17 years, we refuse to grow up. We stay curious. We believe in good ol’ roll-up-your-sleeves scrappiness. Everyone plays an impactful role, because we’re here to make a difference. And when we say good ideas can come from anyone, we mean it. SurveyMonkey is trusted by millions of customers, including 99% of the Fortune 500, as well as other businesses, academic institutions and organizations of all shapes and sizes. We collect over 3 million survey responses daily from people in all countries around the world. The Role We are looking for a Lead Generation Specialist for our SM Apply product who is results oriented and driven to help grow the business. In addition to being able to work independently, we are looking for someone resourceful and creative. As part of our Sales Development team, you'll work closely with management to build a list of prospects for one of SurveyMonkey's software products, SM Apply. You will also assist the marketing team with the cleansing of our existing leads lists and with the creation of outbound email campaigns. Some of the cool things you will do as a Lead Generation Specialist include: Research and identify organizations that could benefit from SM Apply Find and update contact information of potential SM Apply leads Help grow existing accounts by identifying potential leads within other departments Contribute to the attainment of Sales Development goals by meeting the lead generation quotas Help maintain clean data within CRM Salesforce Create outbound email campaigns for the Sales Development team This is a Part-Time contract position. Qualifications: Essential Data Entry Skills Attention to detail Ability to solve problems Professionalism Experience with Google Drive, Microsoft Office and internet searches Excellent written and verbal communication skills Strong work ethic, eagerness to learn and ability to adapt to rapidly-changing environments Good organization and time management skills Ideal Prospecting Skills Experience with BOOLEAN searches Demonstrated ability to meet and/or exceed determined sales and activity quotas. Experience with Salesforce or another CRM Software preferred Must be able to obtain and hold government security clearance at the Reliability level. SurveyMonkey is an equal opportunity employer. Accommodations are available for applicants with disabilities. We celebrate diversity and are committed to creating an inclusive environment for all employees.
SurveyMonkey Ottawa, ON, Canada
Apr 27, 2018
About SurveyMonkey Founded in 1999 and based in San Mateo, California, SurveyMonkey is the world’s leading platform for turning people’s voices and opinions into actionable data — People Powered Data. Whether it’s with customers, employees, or a target market, SurveyMonkey helps curious individuals and companies — including 99% of the Fortune 500 — have conversations at scale with the people who matter most. It’s People Powered Data that allows them to understand not only “what” is happening, but “why.” SurveyMonkey’s 700+ employees throughout North America, Europe, and Asia Pacific are dedicated to powering the curious. One of our products, SurveyMonkey Apply, helps organizations achieve their missions by empowering them to easily manage and empower their scholarship, grant and award programs. SurveyMonkey Apply is trusted by academic institutions, foundations, not for profits and for profit companies in all countries around the world, and we’ve helped our customers distribute over 3 billion dollars to worthy individuals and causes . The Role SurveyMonkey Canada is seeking a client facing, results-oriented individual to join our fantastic team of Implementation Specialists and drive the future growth of our customers with the setup, configuration, and management of their web-based applications for private and public-sector organizations. As a key member of the implementation team, you will be responsible for analysis, design, configuration and testing of our market leading solutions to meet client-specific requirements, helping organizations of all sizes realize the impact they can have with our solutions, and solving interesting problems to drive the desired customer outcome. Responsibilities Working closely with clients, managing client expectations and ensuring customer satisfaction Facilitating requirements gathering workshops and document solution designs Configuring FluidReview and SurveyMonkey Apply software solutions to satisfy client-specific business processes, rules and other functional requirements Collaborating with technical consultants and the solution architect regarding business requirements for integration, data conversion and complex business logic Occasionally write and implement JavaScript, CSS, or HTML based on client needs Testing the fully configured application to ensure the solution is producing expected results Supporting Client User Acceptance Testing and issue triage and resolution Delivering formal training (Webinars) to client project team members and/or end users Providing knowledge transfer to client project team members throughout the project lifecycle Managing multiple accounts, deadlines and milestones Tracking and communicating client issues and proactively troubleshooting and resolving problems Contributing to FluidReview and SurveyMonkey Apply documentation and training materials Qualifications BS/BA degree or equivalent in relevant work experience Excellent communication, presentation, facilitation, time management and interpersonal skills Excellent client relationship skills and ability to manage client expectations Must be comfortable with calling clients and engaging them in a conversation Experience configuring business logic in a web-based platform Understanding of business requirements definition, review of functional specifications, test plans, testing, user training, and deployment Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction Well-developed computer skills, and a working knowledge of the Windows environment including MS Word, Excel, PowerPoint, MS Project and Outlook Preferences Bonus bananas for… Experience using SurveyMonkey products (FluidReview or SurveyMonkey Apply) Experience implementing COTS solutions in private and/or public sector organizations Experience with Salesforce, JIRA, SSO, REST API Working knowledge of JavaScript, CSS, and HTML Experience defining and documenting business processes and transaction flows Teaching/Tutoring experience Working knowledge of French (written and oral) Must be able to obtain and hold government security clearance at the Reliability level. At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, RRSP matching, and equity compensation. SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available for applicants with disabilities.
SurveyMonkey Ottawa, ON, Canada
Apr 25, 2018
About SurveyMonkey Founded in 1999 and based in San Mateo, California, SurveyMonkey is the world's leading platform for turning people's voices and opinions into actionable data — People Powered Data. Whether it's with customers, employees, or a target market, SurveyMonkey helps curious individuals and companies — including 99% of the Fortune 500 — have conversations at scale with the people who matter most. It's People Powered Data that allows them to understand not only "what" is happening, but "why." SurveyMonkey's 700+ employees throughout North America, Europe, and Asia Pacific are dedicated to powering the curious. The Role SurveyMonkey is looking for a talented and experienced engineer to help lead the technical direction of our next-generation analytics product. You'll be working closely with product owners and engineering leaders to deliver a powerful tool that our customers depend on for some of their most important work. We are looking for someone who can solve problems from end to end while setting the standards for our engineering organization. Responsibilities Help lead an engineering team to build isomorphic React apps that will power new insights from our customer's data. Deliver pixel-perfect user interfaces on top of efficient and reusable front-end systems. Contribute to system design and planning. Investigate and address issues with performance, accessibility, and maintainability. Build and support tools relied on by your team. Requirements Significant experience designing reliable web applications Mentoring and leadership experience in technical areas of expertise Proficiency in modern Javascript and browser APIs Experience designing and maintaining build and test automations Nice-to-have 8+ years development experience A history of operational excellence in multi-datacenter environment Familiarity with reactive programming and frameworks (ReactJS, Rx*) Experience contributing within or leading an open-source community Full-stack experience (Node, Python, Go, etc.) At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, RRSP matching, and equity compensation. Must be able to obtain and hold government security clearance at the Reliability level. SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available for applicants with disabilities.
SurveyMonkey Ottawa, ON, Canada
Apr 25, 2018
About SurveyMonkey Founded in 1999 and based in San Mateo, California, SurveyMonkey is the world’s leading platform for turning people’s voices and opinions into actionable data — People Powered Data. Whether it’s with customers, employees, or a target market, SurveyMonkey helps curious individuals and companies — including 99% of the Fortune 500 — have conversations at scale with the people who matter most. It’s People Powered Data that allows them to understand not only “what” is happening, but “why.” SurveyMonkey’s 700+ employees throughout North America, Europe, and Asia Pacific are dedicated to powering the curious. Sales We're looking for salespeople to manage accounts and skyrocket customer growth. If you're a self-starter with a consultative approach to selling — with experience pitching sales to any audience, and cultivating great client relationships — this job for you! Apply Gathering data is one thing. Making sense of it at scale is something else entirely. SurveyMonkey’s solution for nonprofits, SurveyMonkey Apply, provides a painless, polished experience for processing grant, scholarship, or any other type of application. Apply makes it easy for applicants to submit all of their information and content in one place while bringing your entire application and review process together under one roof, saving hours of time. The Role The Business Development Representative will play a key role in driving new business for the Enterprise Sales teams by qualifying leads generated through outbound email campaigns and cold calls. The lead qualification role will manage the early stages of the sales process for SurveyMonkey’s sales organization, identifying and cultivating new sales opportunities that fuel pipeline growth. The person in this role will work closely with SurveyMonkey’s Account Executives to identify and capitalize on areas of opportunity. Responsibilities Vigorously qualify and develop outbound leads over the phone and through e-mail Conduct high level conversations with Senior Executives in prospect accounts Complete accurate tracking of communication with current and potential customers in SalesForce.com and other tools Focus on customer success and exceeding customer expectations Requirements Prospect for new business opportunities through outbound emails and calls Learn and execute a proven process to generate new business opportunities Schedule appointments with customers to review potential needs Book discovery calls with prospects for Account Executive Manage and maintain lead pipeline in Salesforce CRM. Participate in ongoing business development trainings and meetings Desired Skills Passion for building a career in sales Strong phone and interpersonal communication skills (verbal and written) Independent, focused, and organized Active listener – can easily determine customer needs Highly motivated with an engaging personality and strong attention to detail Hands-on self-starter who can bring projects to conclusion Previous Sandler methodology training is a plus Must be able to obtain and hold government security clearance at the Reliability level. Accommodations are available for applicants with disabilities. At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, RRSP matching, and equity compensation. SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
SurveyMonkey Ottawa, ON, Canada
Apr 25, 2018
Part time
About SurveyMonkey SurveyMonkey is the world's leading provider of web-based survey solutions, and we’re looking to transform the way people make decisions. We're a smart, passionate group of people who work hard to deliver the best survey experiences on the planet, period. We believe everyone deserves easy access to the information and insights they need to make great decisions. We're also proud to admit that despite our incredible growth over the past 17 years, we refuse to grow up. We stay curious. We believe in good ol’ roll-up-your-sleeves scrappiness. Everyone plays an impactful role, because we’re here to make a difference. And when we say good ideas can come from anyone, we mean it. SurveyMonkey is trusted by millions of customers, including 99% of the Fortune 500, as well as other businesses, academic institutions and organizations of all shapes and sizes. We collect over 3 million survey responses daily from people in all countries around the world. The Role We are looking for a Lead Generation Specialist for our SM Apply product who is results oriented and driven to help grow the business. In addition to being able to work independently, we are looking for someone resourceful and creative. As part of our Sales Development team, you'll work closely with management to build a list of prospects for one of SurveyMonkey's software products, SM Apply. You will also assist the marketing team with the cleansing of our existing leads lists and with the creation of outbound email campaigns. Some of the cool things you will do as a Lead Generation Specialist include: Research and identify organizations that could benefit from SM Apply Find and update contact information of potential SM Apply leads Help grow existing accounts by identifying potential leads within other departments Contribute to the attainment of Sales Development goals by meeting the lead generation quotas Help maintain clean data within CRM Salesforce Create outbound email campaigns for the Sales Development team This is a Part-Time contract position. Qualifications: Essential Data Entry Skills Attention to detail Ability to solve problems Professionalism Experience with Google Drive, Microsoft Office and internet searches Excellent written and verbal communication skills Strong work ethic, eagerness to learn and ability to adapt to rapidly-changing environments Good organization and time management skills Ideal Prospecting Skills Experience with BOOLEAN searches Demonstrated ability to meet and/or exceed determined sales and activity quotas. Experience with Salesforce or another CRM Software preferred Must be able to obtain and hold government security clearance at the Reliability level. SurveyMonkey is an equal opportunity employer. Accommodations are available for applicants with disabilities. We celebrate diversity and are committed to creating an inclusive environment for all employees.
SurveyMonkey Ottawa, ON, Canada
Apr 25, 2018
About SurveyMonkey SurveyMonkey is the world's leading provider of web-based survey solutions, but there's really much more to us than that. We're a smart, passionate group of people who work hard to deliver the best survey experience on the planet, period. We do this because we believe everyone deserves easy access to the insights and information they need to make better, more informed decisions. We're also proud to admit that despite our incredible growth over the past 15 years, we refuse to grow up. We are still small and nimble; everyone plays an impactful role; and when we say good ideas can come from anyone, we mean it. SurveyMonkey is trusted by millions of customers, including 99% of the Fortune 500, as well as other businesses, academic institutions and organizations of all shapes and sizes. We collect 2.8 million survey responses daily from people in all countries around the world. If this sounds like home to you, and you're ready to make your work matter to millions, we'd love to meet you. The Role SurveyMonkey is looking for a talented and experienced engineer who has a passion for solving challenging technical problems. We work closely with our product owners and our customers, iterating quickly to ensure we build the best solution for our users. As part of our Enterprise team, you will be responsible for designing, building, and maintaining the enterprise services. You will also be working with other engineering teams to enable SurveyMonkey to add more features and functionalities for our users. Responsibilities: Build and maintain our enterprise services Top-to-bottom ownership of new features, including crafting technical specs, writing readable and extendible code, and keeping tabs on post-release metrics Participate in code reviews to validate best practices and logical designs Investigate and address issues with performance, scalability, and maintainability on both production and development environments Foster the spirit of continuous improvement and learning amongst fellow engineers Qualifications: Minimum of 5 years in backend programming experience in a professional environment (Python preferred) Experience with Python web frameworks, like Pyramid or Django; or for other languages, like Ruby on Rails Able to write efficient SQL queries and design schemas for relational databases (MySQL experience is a plus) Culture of code reviews, writing tech specs, and collaborating closely with other people (not a solo hacker) Bachelors or Masters in Computer Science or a related field Ability to work on in agile environments with frequent deployments Practices automated testing, believes and enforces good code quality and best engineering practices Must be able to obtain and hold government security clearance at the Reliability level. At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, RRSP matching, paid holidays and equity compensation. SurveyMonkey is an equal opportunity employer. Accommodations are available for applicants with disabilities. We celebrate diversity and are committed to creating an inclusive environment for all employees.
SurveyMonkey Ottawa, ON, Canada
Apr 25, 2018
About SurveyMonkey SurveyMonkey is the world's leading provider of web-based survey solutions, but there's really much more to us than that. We're a smart, passionate group of people who work hard to deliver the best survey experience on the planet, period. We do this because we believe everyone deserves easy access to the insights and information they need to make better, more informed decisions. We're also proud to admit that despite our incredible growth over the past 15 years, we refuse to grow up. We are still small and nimble; everyone plays an impactful role; and when we say good ideas can come from anyone, we mean it. SurveyMonkey is trusted by millions of customers, including 99% of the Fortune 500, as well as other businesses, academic institutions and organizations of all shapes and sizes. We collect 2.8 million survey responses daily from people in all countries around the world. If this sounds like home to you, and you're ready to make your work matter to millions, we'd love to meet you. About SurveyMonkey Apply SurveyMonkey Apply is a SaaS product created and supported by SurveyMonkey. Our software streamlines the collection, review, award and post award processes from end to end. We help organizations manage applications for grants, scholarships, fellowships and other programs. Apply is currently used by over 800 customers ranging from nonprofits, educational institutions, corporations and government departments, and corporations in 20+ countries around the world. The Role The Sales Engineer (SE) is responsible for presenting technical solutions for SurveyMonkey Apply and SurveyMonkey Enterprise. The SE has confidence in SurveyMonkey’s technology infrastructure, and is able to remove all technical objections in the sales cycle. This includes understanding the needs of prospective customers’ businesses, translating those needs into a demonstration of our product’s functional and technical capabilities, and working with the sales team to communicate differentiated messaging in proposals. The SE combines proven technology skills with interpersonal and teamwork abilities. They possess strong written and verbal communication skills, attention to detail, and analytical and problem-solving capabilities. The SE can manage time-sensitive requests and meet deadlines. A positive, service-oriented personality is required. A successful candidate will be able to generate new business and ensure growth of existing accounts by assisting with customer success as required. They will be able to assess the potential application of SurveyMonkey products or services and offers solutions that meet customer needs. Additionally; they will be able to communicate customer feedback for future product developments internally and will be familiar with standard concepts, practices, and procedures within the SaaS field. Responsibilities: Responsible for supporting sales activities, including: Understand customer goals and challenges and establish our products as the best solution available Manage all technical aspects of a complex sell, in conjunction with experienced sales personnel Present our products’ technology infrastructure, security and roadmap Be a technical resource for Account Executives: answer technical questions, make technical presentations, and manage customer trials through phone, email and on-site visits Respond effectively to RFIs, RFPs, and prospects' technical and security questions Help improve our product offering: Identify/develop solution offerings and represent the firm in the marketplace Establish personal rapport with current and potential customers and other persons in a position to influence requirements Develop comprehensive product demonstrations Communicate customer feedback into future product developments on SM Apply/FluidReview Uservoice Conduct research to identify overall solutions for our customers Help kickoff scoped solutions: Determine client technical requirements and liaise between sales/business development and engineering Evaluating and providing proof of concept for integrations with 3rd party platforms – SSO, API, Webhooks, Datasources Coordinate the transition between pre-sales specifications and implementation engineering upon contract award Required Skills and Experience: 3+ years professional experience in a client-facing technical role. Strong understanding of data security and privacy Demonstrated experience developing web applications and/or systems integration Strong grasp of the common web technology stacks Experience implementing Single Sign On (SSO) Ability to work as part of a cross-functional team to solve business and technical problems Ability to articulate complex technical information to customers Highly driven individual with an execution focus and a strong sense of urgency Handle details accurately and in a timely manner Previous experience in the security industry a plus Some limited travel may be required Ability to take on occasional late or early customer calls outside of Eastern Time At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, RRSP matching, paid holidays, and equity compensation. Must be able to obtain and hold government security clearance at the Reliability level. SurveyMonkey is an equal opportunity employer. Accommodations are available for applicants with disabilities. We celebrate diversity and are committed to creating an inclusive environment for all employees.
SurveyMonkey Ottawa, ON, Canada
Apr 25, 2018
About SurveyMonkey SurveyMonkey is the world's leading provider of web-based survey solutions, but there's really much more to us than that. We're a smart, passionate group of people who work hard to deliver the best survey experience on the planet, period. We do this because we believe everyone deserves easy access to the insights and information they need to make better, more informed decisions. We're also proud to admit that despite our incredible growth over the past 15 years, we refuse to grow up. We are still small and nimble; everyone plays an impactful role; and when we say good ideas can come from anyone, we mean it. SurveyMonkey is trusted by millions of customers, including 99% of the Fortune 500, as well as other businesses, academic institutions and organizations of all shapes and sizes. We collect 2.8 million survey responses daily from people in all countries around the world. If this sounds like home to you, and you're ready to make your work matter to millions, we'd love to meet you. About the FluidReview Customer Support Team Are you a problem solver? A people person? A customer advocate? We’re looking for someone who is passionate about helping us live up to our promise to deliver the industry’s best customer support. Every day, we help our customers make smarter decisions, be it on the phone, over email, by chat, or through our Help Center, while thinking up new ways to do an even better job tomorrow. If empowering smarter, quicker, and easier decision-making appeals to you, help make it happen – apply today! The Role As a member of this high-performance team you will provide world-class support to our customer base, resolving customer issues through multiple contact channels including phone and email. You will address and resolve customer technical difficulties and product usage inquiries, and provide consultative support and recommendations to help our customers be successful in their current and future award / grant / application cycles. Responsibilities: Provide email, phone, and chat support for existing customers and resolve the issues to customer’s satisfaction. This involves troubleshooting issues and recommending or explaining product and service features that are best suited to the customers’ needs. Successfully resolve complex customer inquiries through the use of multiple customer support tools and personal product knowledge. Ensure the highest level of customer satisfaction by providing quality issue resolution within the established response times and proactively adapt to needs of queue & service levels. Address and escalate technical concerns; recreate site and tool issues as necessary; file bug reports. Work with engineering teams to identify, specify, develop, and deploy operational changes to improve the customer experience and/or prevent or resolve issues. Requirements: World-class customer service focus. Strong oral and written communication skills 1+ years of experience in a customer-facing role, preferably for an Internet or e-commerce company Flexibility with shift times Fluency in French, both written and verbal would be strongly preferred Please note below: As writing and communication skills are imperative to the customer experience all candidates for this role/job class will be required to complete a writing exercise as part of the interview process. We will respect any reasonable request for accommodation associated with this exercise. Must be able to obtain and hold government security clearance at the Reliability level. At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, RRSP matching, paid holidays and equity compensation. SurveyMonkey is an equal opportunity employer. Accommodations are available for applicants with disabilities. We celebrate diversity and are committed to creating an inclusive environment for all employees.
SurveyMonkey Ottawa, ON, Canada
Mar 15, 2018
About SurveyMonkey Founded in 1999 and based in San Mateo, California, SurveyMonkey is the world’s leading platform for turning people’s voices and opinions into actionable data — People Powered Data. Whether it’s with customers, employees, or a target market, SurveyMonkey helps curious individuals and companies — including 100% of the Fortune 500 — have conversations at scale with the people who matter most. It’s People Powered Data that allows them to understand not only “what” is happening, but “why.” SurveyMonkey’s 700+ employees throughout North America, Europe, and Asia Pacific are dedicated to powering the curious. The Role Are you a problem solver? A people person? A customer advocate? We’re looking for someone who is passionate about helping us live up to our promise to deliver the industry’s best customer support. Every single day, we help our 15 million (and growing!) customers make smarter decisions, be it on the phone, over email, or through our Help Center, while thinking up new ways to do an even better job tomorrow. If empowering smarter, quicker, and easier decision-making appeals to you, help make it happen – apply today! Responsibilities Collaborate with customers by email to make every user successful This involves troubleshooting, making recommending or explaining products and services that are best suited to the customer's needs. Successfully resolve complex customer e-mails through the use of multiple customer support tools and personal product knowledge Ensure the highest level of customer satisfaction by providing quality issue resolution within the established response times and adapt to needs of queue & service levels Address and escalate technical concerns; recreate site and tool issues as necessary Collaborate cross functionally to identify, specify, develop, and deploy operational changes to improve the customer experience Identify and evaluate opportunities to increase customer retention and satisfaction through the use of our products and services Help identify and develop opportunities to expand self-help in the application Work on projects to enhance team operations and improve productivity Qualifications World-class customer service focus. Strong oral and written communication skills 1-2 years of experience in a customer-facing role, preferably for an Internet or e-commerce company Flexibility with shifts Spoken and written French is welcomed Please note: As writing and communication skills are imperative to the customer experience you will be required to complete a writing exercise as part of the interview process. We will respect any reasonable request for accommodation associated with this exercise. Must be able to obtain and hold government security clearance at the Reliability level. At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, paid holidays and equity compensation. SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.